Own post-implementation relationships for 12–20 strategic accounts, serving as a trusted advisor from executive sponsors to hands-on operators
Monitor and analyze product usage and engagement metrics to assess account health, identify risk, and surface expansion opportunities
Partner with customer stakeholders to map organizational goals to functional initiatives and high-impact automation use cases
Design, build, and deploy new workflows alongside customers, supporting end users through hands-on co-building and technical guidance
Lead QBRs, trainings, lunch-and-learns, workshops, and executive readouts tailored to a wide range of audiences
Develop and refine repeatable playbooks and best practices to drive sustained adoption across mature accounts
Build and maintain project artifacts including plans, timelines, enablement materials, and executive-facing presentations
Partner with Account Executives and internal product teams to support renewals, identify upsell opportunities, and surface actionable product feedback

Requirements

5-7 years of experience in a customer-facing role, such as Technical Account Management, Technical Customer Success, Implementation Consulting, or Sales Engineering
Excellent written and verbal communication skills, with the ability to quickly build trust and rapport across a wide range of stakeholders
Polished presentation and facilitation skills, including comfort presenting to executive audiences
Experienced in quantifying ROI and building business cases that clearly communicate impact and value to executive stakeholders
Comfort and familiarity with prompting modern AI models and applying them in real-world business contexts
Hands-on technical experience working with data and systems, including advanced proficiency in Excel, SQL, and APIs
Strong problem-solving skills, with a passion for breaking down complex challenges and designing effective solutions across industries
Intellectually curious and quick to learn, with the ability to ramp rapidly in new industries, systems, and workflows
Based in San Francisco or New York City, with the ability to commute to the office 3–4 days per week
Ability to travel up to 25%

Benefits

equity
premium health and wellness benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical Account ManagementImplementation ConsultingSales EngineeringExcelSQLAPIsROI quantificationbusiness case developmentworkflow designautomation use cases

Soft Skills

written communicationverbal communicationtrust buildingpresentation skillsfacilitation skillsproblem-solvingintellectual curiosityquick learningrelationship managementstakeholder engagement