Prepare and lead team based user trainings, requirements workshops, and co-building exercises with customers.
Build, document, and maintain project artifacts such as project plans, training material, presentations, etc.
Building & troubleshooting complex Parabola flows, including configuring new API connections (REST & GraphQL), SQL queries, and more.
Collaborate with Account Executives throughout the sales cycle by assisting with discovery sessions, leading product demos, & building proof of concepts with prospective customers.
Document and surface feedback from customers to internal product and engineering teams.

Requirements

~3+ years of previous experience working in a customer facing capacity (implementation consultant, sales engineer, onboarding specialist, CSM, etc.)
Comfort and familiarity with prompting AI models
Hands-on experience digging into data and demonstrating an expert understanding of Excel, SQL, and (ideally) APIs.
Expert problem solving capabilities - you enjoy breaking down problems and designing effective solutions across industries.
Strong written and verbal communication skills and can build trust and rapport with others quickly.
You have a passion for learning - you can dive into new industries, systems, workflows, etc. and ramp quickly.
You're based in San Francisco or New York City and comfortable commuting to the office 3-4x a week.

Benefits

equity
premium health and wellness benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLAPIRESTGraphQLExcelproblem solvingdata analysisproject managementtraining developmentcustomer feedback documentation

Soft Skills

communicationteam leadershipcustomer relationship managementtrust buildingadaptabilitylearning agilitycollaborationpresentation skillsproblem breakdownrapport building