Be an active part of the global IT team. Share responsibilities and contribute to the success of the global IT unit
Provide top notch service to internal employees globally via tickets, telephony, and remote sessions
Perform everything related to onboarding and offboarding employees including Laptops lifecycle, software & SaaS licenses, identity provision & deprovision, personal assistance
Partner with the People team to help onboard new hires ensure IT onboarding is easy and quick for all new hires
The first line of response to troubleshooting hardware & software systems across new and existing systems/applications such as laptops, operating systems, network printers, conference equipment, network equipment
Diagnose and troubleshoot IT issues and come up with solutions
Diagnose and troubleshoot users and endpoint (MacOS & Windows) issues and come up with solutions
Keep company’s endpoint compliant at all times
Accurately document and maintain our inventory of technology hardware, software, and resources
Make sure security is foremost in everything you do

Requirements

5+ years of experience supporting and managing users on MacOS and Windows and on BigID’s applications stack preferably at a technology company (Google Workspaces, Okta, Atlassian, Slack, Zoom, Kandji, Intune)
Working with a ticketing system
A customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support employees
A cybersecurity mindset: think “security” in every process
A team player attitude
High level of accuracy and attention to detail
Mature and responsible with confidential information as a natural part of this role
Strong analytical and problem solving skills
A very high level of English.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MacOSWindowstroubleshootingdiagnosing IT issueshardware supportsoftware supportendpoint managementinventory managementcybersecurity

Soft Skills

customer experience mindsetempathyteam playerattention to detailanalytical skillsproblem solvingresponsibilityconfidentiality