Big Viking Games

Senior HR Manager

Big Viking Games

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Job Level

Senior

About the role

  • Support recruiting efforts across all roles, partnering with the COO and department heads on hiring needs
  • Manage the hiring process end-to-end: job postings, candidate coordination, interview scheduling, offer logistics, and onboarding handoff
  • Manage and direct contract recruiters, setting clear KPIs and holding the function accountable to targets
  • Build and maintain a strong employer brand and candidate pipeline in a competitive talent market
  • Own and drive the company's eNPS (Employee Net Promoter Score) program — design survey cadence, analyze results, identify themes, and build action plans that actually move the needle
  • Translate eNPS and engagement data into concrete recommendations for leadership, with clear owners and timelines
  • Partner with the COO to develop and execute a retention strategy for key talent, with particular focus on flight-risk identification and proactive intervention
  • Support employee onboarding to accelerate time-to-productivity and set new hires up for long-term success
  • Champion a high-trust, high-performance culture across remote and in-person team members
  • Maintain HRIS integrity and own all HR data reporting: headcount, attrition, engagement trends, and workforce metrics
  • Oversee employment lifecycle administration, including onboarding, offboarding, role changes, and leave management
  • Ensure compliance with Canadian employment standards across all provinces where employees are located
  • Support payroll coordination and benefits administration in partnership with Finance and external providers
  • Bring a critical eye to existing HR processes and surface concrete recommendations to the COO on where the function can improve
  • Actively seek out opportunities to streamline workflows and introduce better tooling, including AI-assisted solutions where they add genuine value
  • Grow into broader ownership of people programs over time, commensurate with demonstrated impact

Requirements

  • 4-6 years of HR experience in a generalist or HR operations role
  • Demonstrated experience owning eNPS, engagement surveys, or equivalent culture measurement programs - including turning results into action
  • Track record of influencing senior leadership on people strategy; comfortable presenting data and recommendations to a COO or CEO
  • Deep knowledge of Canadian employment law and multi-provincial HR compliance
  • Experience with HRIS platforms (BambooHR, Rippling, Workday, or similar) and ATS tools
  • Data-literate: you track metrics, build dashboards, and let the numbers guide decisions
  • Excellent judgment and discretion - you handle sensitive situations with maturity and care
  • Thrives in a lean, fast-moving environment where structure isn't always pre-built
  • Hands-on experience deploying agentic AI solutions to HR workflows (NICE TO HAVE)
  • Background in gaming, tech, or consumer mobile - you understand creative, product-driven cultures (NICE TO HAVE)
  • Experience building or restructuring a People function from the ground up (NICE TO HAVE)
  • CHRP or CHRL designation (NICE TO HAVE)
Benefits
  • Comprehensive health and wellness benefits
  • Generous PTO and holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR experienceeNPS ownershipengagement surveysdata analysisHRIS platformsATS toolsmetrics trackingdashboard buildingHR complianceemployee onboarding
Soft Skills
influencing senior leadershipexcellent judgmentdiscretionmaturityadaptabilitycommunicationcollaborationproblem-solvingcritical thinkinghigh-performance culture advocacy
Certifications
CHRPCHRL