Big Viking Games

Human Resources

• Support recruiting efforts across all roles, partnering with the COO and department heads on hiring needs
• Manage the hiring process end-to-end: job postings, candidate coordination, interview scheduling, offer logistics, and onboarding handoff
• Manage and direct contract recruiters, setting clear KPIs and holding the function accountable to targets
• Build and maintain a strong employer brand and candidate pipeline in a competitive talent market
• Own and drive the company's eNPS (Employee Net Promoter Score) program — design survey cadence, analyze results, identify themes, and build action plans that actually move the needle
• Translate eNPS and engagement data into concrete recommendations for leadership, with clear owners and timelines
• Partner with the COO to develop and execute a retention strategy for key talent, with particular focus on flight-risk identification and proactive intervention
• Support employee onboarding to accelerate time-to-productivity and set new hires up for long-term success
• Champion a high-trust, high-performance culture across remote and in-person team members
• Maintain HRIS integrity and own all HR data reporting: headcount, attrition, engagement trends, and workforce metrics
• Oversee employment lifecycle administration, including onboarding, offboarding, role changes, and leave management
• Ensure compliance with Canadian employment standards across all provinces where employees are located
• Support payroll coordination and benefits administration in partnership with Finance and external providers
• Bring a critical eye to existing HR processes and surface concrete recommendations to the COO on where the function can improve
• Actively seek out opportunities to streamline workflows and introduce better tooling, including AI-assisted solutions where they add genuine value
• Grow into broader ownership of people programs over time, commensurate with demonstrated impact

Senior HR Manager