Big Viking Games

Content Marketing Manager

• Content Strategy & Creation: Create exciting new ideas for player content within specific time frames. Package content in a way that is visually appealing to players and aligns with demographic preferences.
• Pipeline Management: Manage the digital asset catalogue with high accuracy. Release content utilizing Jira, Confluence, and internal tools, ensuring velocity while maintaining quality control.
• Collaboration: Actively participate in brainstorming meetings, scrums, and retrospectives. Liaise with production, art, QA, and product teams on theme plans and release schedules.
• Documentation: Maintain strong documentation of processes and assets in a constantly changing environment.

Live Content Marketing Specialist – 8-month contract

Customer Support

• Providing top-notch support to the players in order to help resolve any support tickets.
• Analyze support ticket data to assess customers needs and achieve a high level of customer satisfaction.
• Contribute to Big Viking Games products with ideas for appropriate content and themes.
• Maintain key performance indicators such as net promoter score, Customer Satisfaction, etc.
• Managing game communities and answering customer support emails.
• Working alongside the QA team to help squash player-reported bugs.
• Supporting marketing campaigns through different forums.
• Ensuring content on community sites is correct & frequent.
• Acting as a liaison between the players and product owners.

Player Support Specialist – 6-month contract

Community Manager

• Craft the narrative for the platform migration.
• Collaborate with Marketing and Product teams to execute launch campaigns, promote "Founder’s Pass" initiatives, and drive traffic to the new Unity client.
• Monitor community feedback closely during the transition.
• Own the architecture and engagement strategy of the YoWorld Discord server.
• Write high-quality blog posts, newsletters, and patch notes.
• Create engaging social content (images/video snippets) to showcase the new graphics and features of the updated platform.
• Work with LiveOps to run in-game events that span both the legacy and new platforms, incentivizing players to try the new experience.
• Act as the voice of the player in internal meetings.
• Gather data-driven feedback on bugs, UI/UX issues, and feature requests for the new client to help shape the roadmap.
• Work closely with CS to create FAQs and templates regarding the migration to ensure consistent messaging across all support tickets.

Community Manager – 4-month contract

Account Manager

• - Source and evaluate acquisition opportunities, with a focus on strategic fit, capability expansion, and long-term value creation.
• - Build and maintain a structured pipeline of potential M&A opportunities.
• - Coordinate and support due diligence processes across internal stakeholders (product, technology, finance, legal, operations), managing timelines, inputs, and synthesis.
• - Prepare investment theses, opportunity assessments, and concise executive-level materials to support go / no-go decisions.
• - Identify and evaluate strategic partnership opportunities for BVG and its portfolio companies, including technology, platform, ecosystem, and commercial partners.
• - Support structuring and evaluation of partnership economics, strategic value, and long-term optionality.
• - Maintain and grow relationships with founders, operators, investors, and peers across the gaming, AI, and broader technology ecosystem.
• - Act as a coordination and relationship owner for selected partnerships, ensuring alignment with BVG’s strategic priorities.
• - Serve as a strategic thought partner to the CEO, VP Strategy & Biz Ops, and senior leaders on build vs. buy vs. partner decisions.
• - Collaborate with Product, Engineering, Finance, and Legal to assess feasibility, integration considerations, and strategic trade-offs.
• - Track market and competitive trends across gaming, AI, and adjacent technologies to proactively inform deal and partnership theses.

Live Content Marketing Specialist – 8-month contract

Player Support Specialist – 6-month contract

Community Manager – 4-month contract

Corporate Development – Partnerships