Head/Senior Manager, Operations, Strategy & AI

Big Viking Games

Operations Manager enhancing operational processes and systems for Big Viking Games, a Canadian gaming company. Focused on improving workflows and implementing AI in daily operations.

Posted 7/8/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$105,000 - CA$125,000 per yearWebsite

About the role

Key responsibilities & impact

Own and improve internal operating processes across the company.
Help create structure, visibility, and accountability around cross-functional work.
Support leadership with operational reporting, meeting follow-ups, task tracking, and execution rhythms.
Build and maintain SOPs, runbooks, workflows, and internal knowledge bases.
Identify operational bottlenecks and create practical solutions that improve speed, clarity, and consistency.
Coordinate cross-functional initiatives across leadership, product, engineering, HR, finance, support, and live operations.
Support department managers and work with SLT across the company in planning, internal communications, leadership meeting preparation, and follow-through on key decisions.
Help ensure important commitments, deadlines, and action items do not get dropped.
Administer and improve key business systems, including CRMs, HRIS, CSM, JIRA, AI automations, project management, support, collaboration, documentation, and reporting tools.
Support software/tech stack hygiene, process design, fields, workflows, dashboards, pipeline visibility, and user adoption.
Help teams use tools properly so reporting is accurate and workflows are reliable.
Manage user access, permissions, licenses, configuration, and tool usage across systems such as Google Workspace, Slack, Jira, Zendesk, CRM platforms, Notion, Airtable, Asana, or similar tools.
Identify underused, redundant, or poorly configured tools and recommend improvements.
Partner with teams to improve how work flows through systems, from intake to execution to reporting.
Create lightweight dashboards, reports, and operational views that help leaders understand what is happening across the business.
Improve data quality, process compliance, and system reliability across internal tools.
Use AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve daily operations, documentation, reporting, research, and internal workflows.
Identify opportunities to automate repetitive work across operations, HR, recruiting, finance, support, product, and leadership workflows.
Build or coordinate lightweight automations using tools such as Zapier, Make, Google Apps Script, Airtable, Notion, or similar platforms.
Create AI-assisted workflows for meeting summaries, action tracking, SOP creation, ticket triage, CRM updates, reporting, and internal communications.
Help teams adopt practical AI workflows that improve productivity without creating unnecessary complexity.
Maintain clear documentation for automated workflows, system processes, and recurring operating tasks.
Continuously look for ways to reduce manual work, improve speed, and increase operational leverage.
Manage relationships with external vendors, service providers, and software partners.
Track renewals, contracts, costs, licenses, seat allocation, and vendor performance.
Optimize software spend by identifying unused seats, duplicate tools, or inefficient subscriptions.
Coordinate vendor transitions, onboarding, offboarding, procurement, and service reviews.
Support leadership with vendor comparisons, cost analysis, and recommendations.
Ensure business tools are being used effectively and that the company is getting value from its software stack.
Support employee onboarding and offboarding across systems, tools, equipment, access, and documentation.
Coordinate access setup, permission changes, license assignment, and account removal.
Maintain hardware and device inventory, procurement records, and equipment lifecycle processes.
Provide first-level internal support for common business systems, software access, account issues, and workflow questions.
Coordinate light IT needs such as device setup, basic troubleshooting, office connectivity, and vendor escalation.
Partner with external specialists when deeper technical support is required.
Help keep the Toronto office operational, organized, and ready for employees, candidates, vendors, and visitors.

Requirements

What you’ll need

4+ years of experience in operations, business operations, revenue operations, systems administration, workplace operations, project coordination, or a similar role.
Experience working in a technology, gaming, SaaS, digital product, startup, or fast-moving business environment.
Strong hands-on experience administering business systems such as CRM, Google Workspace, Slack, Jira, Zendesk, Airtable, Notion, Asana, or similar tools.
Experience improving workflows, building SOPs, managing projects, and creating operational structure.
Strong comfort with AI tools and a practical understanding of how they can improve productivity, documentation, reporting, and execution.
Experience with CRM hygiene, process design, dashboarding, reporting, user adoption, or workflow configuration.
Strong organizational skills and the ability to manage multiple priorities without losing follow-through.
Clear communication skills with both technical and non-technical teams.
Strong judgment, discretion, and comfort working with company-sensitive information.
A hands-on ownership mindset and willingness to solve problems directly.
Ability to work independently, identify gaps, and create structure without waiting for detailed instructions.
Comfort with light technology coordination, access management, software setup, and vendor escalation.
Ability to work from our Toronto office three days per week.

Benefits

Comp & perks

Group Retirement Savings Plan matching and participation.
Comprehensive benefits package, including health, dental, and vision coverage.
Health and Wellness spending account.
Generous time off policies.
Opportunity to help build the operating system of a live-service gaming company.
Exposure to leadership, business operations, systems modernization, CRM, AI workflows, and cross-functional execution.
A high-impact role with meaningful ownership over how the company operates day to day.

ATS Keywords

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Hard Skills & Tools

Workflow ImprovementSOP CreationProject ManagementCRM HygieneProcess DesignDashboardingReportingUser AdoptionWorkflow ConfigurationAccess Management

Soft Skills

Strong Organizational SkillsClear Communication SkillsStrong JudgmentProblem-Solving MindsetAbility to Work Independently