Player Support Specialist – 6-month contract
Big Viking Games
contract
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Providing top-notch support to the players in order to help resolve any support tickets.
- Analyze support ticket data to assess customers needs and achieve a high level of customer satisfaction.
- Contribute to Big Viking Games products with ideas for appropriate content and themes.
- Maintain key performance indicators such as net promoter score, Customer Satisfaction, etc.
- Managing game communities and answering customer support emails.
- Working alongside the QA team to help squash player-reported bugs.
- Supporting marketing campaigns through different forums.
- Ensuring content on community sites is correct & frequent.
- Acting as a liaison between the players and product owners.
Requirements
- 1-2 years experience in customer service.
- Excellent written and oral communication skills, along with the ability to deliver information in an empathetic and concise manner.
- Strong desire to provide premium service to customers.
- Ability to work in a fast-paced environment, with mastery in multi-tasking.
- General technical proficiency & internet savvy, including G-suite.
- Passion for online games.
- Exceptional attention to detail, so you'll notice we'd like you to mention "Kattegat" in your application.
- Proven ability to operate autonomously and collaborate cross-functionally in a remote work environment.
Benefits
- Regular collaboration with a high-performing, passionate team of gamers.
- High-impact work on established live-ops games.
- Potential for future contracts or longer-term engagement, based on performance and business needs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicewritten communicationoral communicationempathymulti-taskingattention to detailautonomycollaboration