Customer Support Representative – Level 1
Simpro Software
Cloud
Clinical Support Specialist
Bicycle Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
Junior
About the role
- Serve as key point-of-contact for patients through their treatment and recovery process.
- Deliver world-class patient experience via phone, chat, or email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise.
- Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided.
- Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app.
- Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care.
- Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support.
- All other duties as assigned.
Requirements
- 1-2 years related experience.
- Medical experience required (ex. Medical Assistant, Pharmacy Tech etc.)
- Bilingual Spanish preferable, but not required.
- Prior experience in a high-volume, innovative contact center or care delivery environment (e.g., 80+ dials per day).
- Self-starter with high attention to detail and exceptional written & verbal communication skills via phone, chat, and email.
- Commitment to customer empathy and passion to achieve goals, with adaptability to think outside-the-box to address potential roadblocks & issues.
- Collaborative, data-driven team player with openness to receive and provide constructive feedback focused on continuous improvement.
- Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites).
- Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.
Benefits
- 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
- 100% Employer Paid Medical, Dental, and Vision Insurance
- Employer Paid STD & LTD
- 401k
- $50 monthly Remote Work Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical experienceadministrative supportmedication managementservice managementtelehealth care supportattention to detailcustomer empathyproblem-solving
Soft skills
exceptional written communicationexceptional verbal communicationcollaborativedata-drivenadaptabilityteam playerconstructive feedbackcontinuous improvement
