Customer Support Representative – Level 1
Simpro Software
Cloud
Player Support Specialist
ARB Interactive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver enthusiastic and personalized support to ARB Interactive Players, proactively identifying and resolving issues to create a seamless and enjoyable experience.
- Develop deep expertise in ARB Interactive technology, policies, and best practices.
- Communicate effectively with Players through chat, email, and phone.
- Troubleshoot and resolve issues efficiently, ensuring comprehensive issue resolution.
- Multi-task across multiple tools or resources while being engaged with Players
- Uphold a positive and collaborative company culture by maintaining an upbeat and open attitude.
- Take on additional responsibilities as needed based on evolving business and market needs.
Requirements
- BA/BS, or equivalent experience required
- Minimum 2 years working in a contact center supporting customers via phone, e-mail, and chat
- Excellent written and verbal communication skills
- Reliable High-speed Internet service (10 megabits download and 3 megabits upload)
- Quiet, distraction-free, home office workspace, ergonomic chair, and desk
- Ability to multitask and successfully operate in a fast-paced, remote team environment
- Must adapt well to change.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
enthusiastic supportpersonalized supporteffective communicationtroubleshootingissue resolutionmulti-taskingcollaborative cultureadaptability
Certifications
BA/BS
