Customer Support

• Deliver enthusiastic and personalized support to ARB Interactive Players, proactively identifying and resolving issues to create a seamless and enjoyable experience.
• Develop deep expertise in ARB Interactive technology, policies, and best practices.
• Communicate effectively with Players through chat, email, and phone.
• Troubleshoot and resolve issues efficiently, ensuring comprehensive issue resolution.
• Multi-task across multiple tools or resources while being engaged with Players
• Uphold a positive and collaborative company culture by maintaining an upbeat and open attitude.
• Take on additional responsibilities as needed based on evolving business and market needs.

Player Support Specialist

Customer Service Representative – Seasonal

Customer Service Agent

Customer Service Supervisor

Customer Experience Specialist – Spanish Bilingual

Technical Team Lead, Customer Support