ARB Interactive

Administrative Assistant

• Manage daily office operations including vendor relationships, supplies, mail/packages, and facility maintenance
• Serve as the main point of contact for building management, service providers, and office-related employee questions
• Coordinate meetings, schedules, and team events/catering for onsite staff
• Manage office events calendar and partner closely with our Employee Experience Manager on company wide events
• Support executive scheduling and on-site needs, including preparing for leadership visits and hosting
• Partner with IT and People Ops on office setup and safety protocols
• Own security procedures and emergency plans
• Maintain current office policies and procedures
• Process office expense orders and submit invoices
• Help create a welcoming office environment that reflects our culture

Office Manager

Video Editor

• Edit and produce short-form video content for marketing campaigns, social media, ads, and product promotions
• Bring static assets to life with motion graphics, text animations, and transitions
• Collaborate with designers and marketers to align visuals with campaign goals and brand voice
• Optimize content for performance across multiple channels (Facebook, Instagram, X, YouTube, etc.)
• Stay on top of video trends, gaming content formats, and creative best practices
• Adapt and iterate edits based on performance metrics and creative feedback
• Maintain organized video asset libraries and project files
• Ensure brand consistency across all motion content.

User Researcher

• Build and lead the Voice of the Customer (VoC) program for Modo Casino
• Develop scalable systems to collect and organize player feedback across surveys, interviews, reviews, social channels, support interactions, and gameplay experiences
• Create closed-loop feedback processes to ensure player insights drive action
• Serve as the internal advocate for the player perspective across departments
• Conduct qualitative and quantitative player research to understand behaviors, motivations, frustrations, and engagement drivers
• Design and execute player interviews, usability testing, surveys, focus groups, and concept validation sessions
• Partner with Product and UX teams to validate new features, promotions, events, and player experiences
• Analyze trends across retention data, player behavior, support tickets, sentiment, and customer feedback
• Identify opportunities to improve onboarding, retention, monetization, VIP experiences, and overall player satisfaction
• Partner closely with Product, Marketing, CRM, VIP, Data, Fraud/Risk, and Player Operations teams
• Support roadmap prioritization and strategic decision-making through player insights
• Present research findings, trends, and recommendations to leadership teams
• Develop dashboards and reporting around customer sentiment and player experience metrics
• Track KPIs including NPS, CSAT, retention, engagement, loyalty, and player satisfaction
• Monitor competitor experiences and industry trends to identify innovation opportunities
• Deliver actionable insights that improve the overall player journey and business performance.

User Researcher, Voice of the Customer

Director

• Advance advocacy efforts across state governments throughout the country.
• Manage relations with state officials and stakeholders.
• Work with executives to grow and develop ARB’s product offerings.
• Focus on advancing ARB’s state legislative and regulatory agenda.
• Introduce and educate legislators and stakeholders about ARB’s social casino and sweepstakes operations.
• Lead engagement with external lobbying firms, trade associations, and other political organizations.
• Execute ARB’s legislative strategy and messaging in coordination with partners.
• Serve as a strategic liaison between government affairs and key internal teams.
• Regularly brief stakeholders on legislative and regulatory developments.
• Advocate on behalf of the company and its customers before policymakers.
• Interpret complex legislation and assess business impacts.
• Oversee ongoing legislative monitoring and analysis.
• Actively participate at high-impact industry events, conferences, and forums.

Director of Government Affairs

Operations

• Build and ship Modo Boxes. Configure contents, drop rates, eligibility rules, schedules, and player-facing copy, then QA each box before launch. Keep naming and versioning consistent so any teammate can audit or pick up a build.
• Create the catalog items that feed into the boxes, both physical and virtual. Set up metadata, artwork references, and economy parameters per spec, and keep the catalog tidy so nothing gets lost or duplicated.
• Sanity-check your own work. Bad drop rates and broken eligibility rules cause real problems in production, so catch issues before they ship and flag anything in a brief that looks off.
• Coordinate across teams. Work closely with the Live Ops Lead on priorities and scheduling, partner with Design and Product on assets and configurations, and loop in Platform and Engineering when something needs technical input.
• Watch what happens after launch. Check how your boxes performed, flag the ones that didn't behave as expected, and bring ideas for what to try next.
• Help us build better systems. The checklists, templates, and lightweight docs that make this team faster should come from the people doing the work. We want your input on what's worth standardizing.

Live Ops Specialist

Product Designer

• Lead the UX and UI design for one or more Modo product teams, from concept to launch and beyond.
• Translate product vision and user needs into elegant, functional, and engaging user interfaces.
• Own and evolve the design system to ensure consistency, scalability, and brand alignment across all surfaces.
• Conduct user research, usability testing, and competitor analysis to inform design direction.
• Create wireframes, prototypes, interaction flows, and high-fidelity mockups with a strong attention to detail.
• Collaborate closely with product managers, engineers, and marketing to ensure designs are feasible, optimized, and aligned with product goals.
• Advocate for the user and help shape product strategy through user-centered design thinking.
• Contribute to team culture and mentor junior designers by sharing best practices, feedback, and thought leadership.
• Ensure accessibility and performance are considered in all design output.
• Participate in sprint planning, design reviews, and product brainstorming sessions.
• Proactively identify user experience issues and propose thoughtful solutions based on data and research.
• Maintain clear design documentation and specifications to support handoff to engineering.
• Work with cross-functional stakeholders to iterate quickly and efficiently based on user feedback and evolving requirements.
• Partner with analytics and product teams to validate design hypotheses through testing and experimentation.

Senior UI/UX Designer

Product Manager

• Lead one or more cross-functional sub-teams within the Modo product portfolio, owning strategy, execution, and delivery.
• Define and communicate clear product vision, roadmap, and priorities aligned with company goals and customer needs.
• Collaborate with engineering, design, marketing, and analytics to build and launch high-impact features.
• Gather and prioritize product and customer requirements based on data, research, and business input.
• Drive initiatives using agile product development practices, including sprint planning, backlog grooming, and user acceptance testing.
• Analyze user behavior, A/B tests, and market trends to inform product decisions and optimize performance.
• Create detailed product specifications, user stories, and acceptance criteria.
• Own KPIs and reporting for product success; continuously monitor and improve product performance.
• Ensure consistent communication and alignment with stakeholders.
• Mentor junior team members and help develop scalable product processes as the team grows.
• Manage and track the delivery of multiple complex initiatives across work streams.
• Identify and mitigate risks, dependencies, and blockers early in the process.
• Run efficient meetings, document outcomes, and ensure follow-through on key action items.
• Coordinate with leadership and other departments to manage timelines, budgets, and scope effectively.

Senior Product Manager

Data Engineer

• Build and maintain ETL/ELT pipelines that move and transform data reliably across our stack
• Model clean, well-documented datasets to support analytics, reporting, and experimentation
• Collaborate with data analysts and product teams to improve data quality and accessibility
• Contribute to data quality monitoring and alerting to catch issues early
• Help instrument new product features and events alongside engineering and product teams
• Write readable, tested, well-documented SQL and Python code
• Participate in code reviews, give and receive constructive feedback
• Learn from senior engineers and contribute ideas to how we build and scale our data infrastructure

Account Manager

• Manage a dedicated portfolio of VIP players, building strong relationships.
• Provide support via phone, email, and text, resolving any player concerns.
• Support and drive ongoing promotions and initiatives, enhancing the overall player experience and improving retention.
• Develop in-depth knowledge of products, services, and promotional offerings on the Modo.us platform.
• Collaborate with internal teams to align VIP strategies with the company’s broader goals.