ARB Interactive

Data Analyst

• Analyze player behavior patterns, retention metrics, and KPIs to uncover insights that inform product and marketing strategies.
• Design, build, and maintain Tableau dashboards that provide real-time visibility into performance metrics such as DAU/MAU, retention, conversion, and LTV.
• Partner with data engineering to implement alerting and monitoring systems to ensure data quality and reliability.
• Conduct cohort and lifecycle analysis to understand player engagement, retention and monetization trends.
• Apply and promote Tableau best practices for permanence optimization, interactivity, and reusability across dashboards and teams.
• Train and support internal stakeholders in using Tableau and other BI tools for self-service analytics.
• Translate complex datasets into clear, visual narratives that drive alignment and actions across teams.
• Collaborate with data engineering and game teams to define metrics and ensure consistent reporting.

Customer Support

• Deliver enthusiastic and personalized support to ARB Interactive Players, proactively identifying and resolving issues to create a seamless and enjoyable experience.
• Develop deep expertise in ARB Interactive technology, policies, and best practices.
• Communicate effectively with Players through chat, email, and phone.
• Troubleshoot and resolve issues efficiently, ensuring comprehensive issue resolution.
• Multi-task across multiple tools or resources while being engaged with Players
• Uphold a positive and collaborative company culture by maintaining an upbeat and open attitude.
• Take on additional responsibilities as needed based on evolving business and market needs.

Player Support Specialist

Growth Marketing

• Develop and execute comprehensive user acquisition strategies to achieve ambitious growth targets for our social casino games.
• Manage and optimize multi-channel marketing campaigns, including but not limited to paid social (Facebook, Instagram, Snapchat, TikTok), search (Google Ads), Demand Side Platforms, Connected TV, and Radio/Podcasts.
• Expertly plan, implement, and analyze Google Search campaigns to maximize ROI and drive high-intent users.
• Continuously monitor campaign performance, analyze key metrics (CPI, CPA, LTV, ROI), and identify opportunities for optimization and scaling.
• Collaborate closely with the marketing, product, and analytics teams to align user acquisition efforts with overall business objectives and product roadmaps.
• Manage budgets effectively, ensuring efficient allocation of resources and maximizing return on investment.
• Stay up-to-date with the latest trends and best practices in user acquisition, digital marketing, and the social casino gaming industry.
• Identify and evaluate new user acquisition channels and technologies to diversify our marketing mix and drive incremental growth.
• Develop and execute A/B tests across ad creatives, landing pages, and targeting parameters to improve campaign performance.
• Generate regular performance reports and present findings and recommendations to stakeholders.

Senior User Acquisition Manager

Vice President

• Establish the foundation for ARB’s government relations team.
• Work with a team of executives to grow and innovate ARB’s product offerings.
• Focus on advancing ARB’s legislative and regulatory agenda.
• Introduce and educate legislators, executive branch officials, and stakeholders about ARB’s operations.
• Lead engagement with lobbying firms, trade associations, and other political organizations.
• Develop and execute ARB’s legislative strategy and messaging.
• Design and oversee public affairs campaigns.
• Serve as a strategic liaison between government affairs and key internal teams.
• Represent ARB before policymakers and stakeholders.
• Interpret complex legislation and assess business impacts.
• Oversee ongoing legislative monitoring and analysis.

Vice President, Government Affairs

Customer Success Manager

• Manage Modo Social Casino’s CRM strategy focused on driving retention KPIs, reducing player churn, and reactivating lapsed users.
• Monitor and analyze CRM performance metrics; provide actionable insights and regular reporting to inform strategic adjustments and improve ROI.
• Develop and execute CRM campaigns, including ad hoc and automated retention campaigns tailored to enhance player engagement.
• Collaborate with marketing, product, and platform teams to create cohesive user journeys, integrating CRM touchpoints within the overall customer experience.
• Oversee promotional setup: campaign ideation and creation, bonus configurations, creative requests, and performance reporting.
• Cultivate deep expertise in Modo’s marketing technology stack, including Back Office systems, Optimove, and Amplitude, to maximize campaign effectiveness and data utilization.

CRM Manager

Account Manager

• Founded in 2022, ARB Interactive is a social gaming startup redefining player experiences across North America
• Provide exceptional support to VIP players across phone, email, and text, resolving inquiries and building long-term loyalty
• Manage a dedicated portfolio of VIP players and develop strong relationships
• Support and drive promotions and initiatives to enhance player experience and retention
• Develop in-depth knowledge of the Modo.us platform products, services, and promotions
• Collaborate with internal teams to align VIP strategies with company goals
• Schedule: 2:00 PM - 10:00 PM ET, Wednesday - Sunday

VIP Account Manager

Community Manager

• We’re hiring a Senior Brand & Community Manager to take full ownership of Modo Casino’s organic brand presence. This is not just a social media role — it’s a cross-functional brand leadership position focused on growing and engaging our player community across social platforms, community touchpoints, and reputation channels (e.g., Trustpilot).
• You will set the strategic direction and oversee execution across organic content, influencer/affiliate collaboration, player sentiment, and community engagement.
• You’ll lead our existing team of exceptional executors, own analytics reporting, and collaborate with marketing, partnerships, product, and support.
• This role is ideal for a creative and tactical operator who can drive strategy and jump into the weeds to make things happen.
• Develop and lead a cohesive strategy for social media, community management, and brand reputation that aligns with growth, engagement, and sentiment KPIs.
• Act as the primary owner of Modo Casino’s organic voice — from tone and content cadence to tactical activations and channel priorities.
• Oversee all Modo Casino social platforms (Facebook, Instagram, TikTok, Twitter/X, YouTube, etc.)
• Guide and mentor a team of social and community specialists to ensure high-quality execution and consistency across channels.
• Design and implement strategies to grow and engage a passionate community across forums, social groups, Discord, Reddit, etc.
• Actively monitor and respond to community sentiment and trends.
• Build programs that reward advocacy, celebrate superfans, and foster loyalty.
• Monitor and manage brand reputation across platforms like Trustpilot, Reddit, and app reviews, using insights to improve user experience and drive positive public sentiment.
• Collaborate with support and product to close the loop on common complaints or praise.
• Track and report on engagement, follower growth, sentiment trends, and organic conversion metrics.
• Stay ahead of platform algorithm changes and adapt accordingly.
• Collaborate with marketing and partnerships to align organic strategy with influencer campaigns, retention efforts, and content partnerships.
• Work with product, creative, and support to ensure consistent messaging and timely execution of launches or product updates.