ARB Interactive

Account Manager

• Founded in 2022, ARB Interactive is a social gaming startup redefining player experiences across North America
• Provide exceptional support to VIP players across phone, email, and text, resolving inquiries and building long-term loyalty
• Manage a dedicated portfolio of VIP players and develop strong relationships
• Support and drive promotions and initiatives to enhance player experience and retention
• Develop in-depth knowledge of the Modo.us platform products, services, and promotions
• Collaborate with internal teams to align VIP strategies with company goals
• Schedule: 2:00 PM - 10:00 PM ET, Wednesday - Sunday

VIP Account Manager

Community Manager

• We’re hiring a Senior Brand & Community Manager to take full ownership of Modo Casino’s organic brand presence. This is not just a social media role — it’s a cross-functional brand leadership position focused on growing and engaging our player community across social platforms, community touchpoints, and reputation channels (e.g., Trustpilot).
• You will set the strategic direction and oversee execution across organic content, influencer/affiliate collaboration, player sentiment, and community engagement.
• You’ll lead our existing team of exceptional executors, own analytics reporting, and collaborate with marketing, partnerships, product, and support.
• This role is ideal for a creative and tactical operator who can drive strategy and jump into the weeds to make things happen.
• Develop and lead a cohesive strategy for social media, community management, and brand reputation that aligns with growth, engagement, and sentiment KPIs.
• Act as the primary owner of Modo Casino’s organic voice — from tone and content cadence to tactical activations and channel priorities.
• Oversee all Modo Casino social platforms (Facebook, Instagram, TikTok, Twitter/X, YouTube, etc.)
• Guide and mentor a team of social and community specialists to ensure high-quality execution and consistency across channels.
• Design and implement strategies to grow and engage a passionate community across forums, social groups, Discord, Reddit, etc.
• Actively monitor and respond to community sentiment and trends.
• Build programs that reward advocacy, celebrate superfans, and foster loyalty.
• Monitor and manage brand reputation across platforms like Trustpilot, Reddit, and app reviews, using insights to improve user experience and drive positive public sentiment.
• Collaborate with support and product to close the loop on common complaints or praise.
• Track and report on engagement, follower growth, sentiment trends, and organic conversion metrics.
• Stay ahead of platform algorithm changes and adapt accordingly.
• Collaborate with marketing and partnerships to align organic strategy with influencer campaigns, retention efforts, and content partnerships.
• Work with product, creative, and support to ensure consistent messaging and timely execution of launches or product updates.