Customer Support Representative – Level 1
Simpro Software
Cloud
Customer Service Representative
ibex
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer inbound calls and assist members with scheduling or updating transportation
- Confirm member eligibility and accurately enter ride details
- Address questions and resolve issues related to transportation services
- Identify additional member needs and provide appropriate support
- Collaborate with internal teams to resolve real-time challenges
- Meet and exceed performance goals, including response time, accuracy, and customer satisfaction
Requirements
- Strong verbal and written communication skills
- Ability to follow a structured call flow or script
- Empathy and professionalism when supporting members or guardians
- Computer proficiency
- Excellent problem-solving skills and composure under pressure
- Full-time availability and reliability in managing a steady workload
- Must be 18 years or older
- High School Diploma or GED required
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Savings Plan
- Paid Time Off
- Paid T-Mobile Cell Service
- $500 Employee Referral Bonus
- Employee PerkSpot Discounts (retail, travel, dining, and more!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
computer proficiency
Soft skills
verbal communicationwritten communicationempathyprofessionalismproblem-solvingcomposure under pressurereliabilityability to follow structured call flow
Certifications
High School DiplomaGED
