Bicycle Health

Learning and Development

• Designing and Developing Content
• Utilize instructional design and adult learning principles in eLearning materials
• Design and develop high quality instructional materials using multimedia tools
• Plan, execute, and facilitate live training sessions
• Provide ongoing mentorship and coaching to Training Coordinators
• Support onboarding new hire cohorts and evaluate training effectiveness
• Assess training outcomes and prepare knowledge checks
• Partner with department managers to identify performance gaps
• Maintain up to date knowledge of departmental policies and guidelines

Clinical Support Training Specialist

Manager

• Hire, onboard, and orient our patient-facing CSS team and foster a supportive and fun culture that Drives Impact and enables professional growth.
• Drive day-to-day operations to deliver on service level agreements for both patients and clinicians.
• Manage all aspects of team scheduling, including PTO, holiday coverage, and unexpected call outs.
• Develop a trusted relationship with clinician leadership to surface and resolve operational issues as well as partner on strategic initiatives.
• Leverage data to assign priority work across teams, hit daily/weekly/monthly operational KPIs and help balance variable volumes of work assignments.
• Lead change management implementation of tactical plans that improve clinical support efficiency and patient retention, and reduce clinician burden.
• Facilitate quality assurance / quality improvement initiatives to ensure implementation success and ongoing policy and process adherence.
• Identify areas of opportunity in clinical support delivery and recommend changes to remedy the challenges.
• Collaborate with cross-functional teams by providing end-user feedback to create care delivery solutions.
• Regular and predictable attendance is required.

Manager, Clinical Support

Full-stack Engineer

• Use your knowledge of modern technologies (TypeScript, React, GraphQL, and Node.js) to implement, test, and maintain critical product features.
• Partner with product managers, physicians, and staff members to build solutions that improve the patient experience.
• Build and maintain features across our entire ecosystem, including mobile applications, TypeScript backend services, and cloud-based data layers, ensuring end-to-end functionality and performance.
• Operate with openness and integrity, contributing to a diverse, inclusive, and low-ego collaborative environment.
• Deliver value to our users reliably and transparently, maintaining high standards for code quality and performance.
• Embrace Lean Startup behaviors, looking for ways to make technology and processes simpler and more efficient.
• Build strong relationships with teammates and stakeholders, participating in code reviews and shared learning sessions.
• Regular and predictable attendance is required.

Clinical Support Training Specialist

Manager, Clinical Support

Full Stack Software Engineer