Bezos.ai

Chief Operating Officer

• Your 12-month mission is to transform our operations from reactive firefighting into a proactive, data-driven machine that compounds.
• You will be the engine of our operational excellence: delivering on our promises to sellers while building the automation and team infrastructure that frees the business to grow.
• This role combines hands-on operational leadership with strategic thinking and a builder's mindset.
• You will lead from the front. That means building automations in Claude with your own hands, time in warehouses with the team, and answering customer tickets yourself, not just directing others to do it.
• Own the end-to-end fulfilment process (warehouse partners, carriers, customer support) and make it run reliably at scale.
• Manage our 3PL and carrier relationships with discipline: SLAs, scorecards, escalation paths, and commercial leverage.
• Design and ship AI-driven operational workflows using Claude, Make and Retool, reducing manual intervention, enabling real-time visibility, and building automations that compound over time rather than one-off fixes.
• Own the customer support function, drive CSAT and inbound-contact-rate improvements, and build a team that resolves issues before they escalate.
• Take ownership of an existing 4-person ops team from day one. Stabilise it, raise the bar, and grow it to 6-7 people. Document the operational playbook and build SOPs that make the business scalable and less founder-dependent.

Head of Operations – COO Track