Beyond Co.

Business Operations

• Own the strategy, roadmap, and delivery of the HolidayActivities platform, ensuring it meets business objectives and customer needs.
• Collaborate with stakeholders to align platform development with commercial priorities and market opportunities.
• Monitor performance and provide data-driven insights to optimise product functionality and adoption.
• Ensure Salesforce and other core systems are configured for efficiency, scalability, and actionable insights.
• Identify, implement, and refine processes across Product, Support, and Account Management to improve operational performance and team effectiveness.
• Lead and mentor multi-disciplinary teams (Product, Support & Account Management), fostering a culture of accountability, collaboration, and continuous improvement.
• Provide clarity on priorities, goals, and expectations to align team outputs with business objectives.
• Support onboarding, training, and integration of temporary or seasonal staff to maintain high performance during peak periods.
• Lead the Account Management function to drive proactive engagement, retention, and satisfaction of existing customers.
• Identify opportunities for upsell, cross-sell, and expansion of customer relationships.
• Work closely with Marketing teams to provide product knowledge, insights, and strategies that drive adoption and revenue growth.
• Manage the Support team to deliver timely, empathetic, and high-quality customer service.
• Ensure customer feedback and insights are shared with product and commercial teams to inform continuous improvement.

Head of Business Operations