Associate Technical Support Specialist – Apprenticeship

Beyond Co.

As an Apprentice Associate Technical Support Specialist at Wonde, you'll assist with customer and technical inquiries while participating in a structured learning program. Join an ed-tech scale-up dedicated to improving education outcomes.

Posted 7/7/2026full-timeNewmarket • 🇬🇧 United KingdomEntry Level💰 £16,640 - £26,500 per yearWebsite

About the role

Key responsibilities & impact

Act as the first point of contact for integration queries, working towards first-contact resolution while developing your understanding of best practice support principles.
Use our ticketing platform, Zendesk, to accurately log, manage and respond to support requests in line with service standards.
Collaborate and partner with schools to arrange appointments, complete integrations, and troubleshoot issues, building confidence in stakeholder communication.
Develop and nurture relationships to ensure stakeholders feel fully supported and are maximising their partnership with Wonde.
Support stakeholders via phone, video calls and email, learning how to adapt your communication style to different audiences.
Assist the division and wider Customer Support Services team with a range of administrative duties, gaining exposure to operational processes.
Work closely with the wider Customer Support Services team to support and expand the scope of existing opportunities.
Collaborate with colleagues to ensure queries are resolved accurately, professionally and within agreed timeframes.

Requirements

What you’ll need

Commitment to completing the apprenticeship, including all learning modules and the End-Point Assessment.
An interest in Customer Service & technology with a desire to build a career in customer support within a tech business.
Some experience in a customer-facing or customer-focused environment (this could include part-time work, volunteering or education-based projects).
The ability and willingness to work in a proactive environment with key performance indicators.
A strong ‘can do’ mentality and a positive approach to problem-solving.
Excellent communication skills, both written and verbal, with good attention to detail.
A genuine desire to learn, develop new skills and take on new challenges.
Self-motivation with a growing confidence and enthusiasm to take initiative and get things done.
A collaborative mindset and a positive attitude towards individual and team success.

Benefits

Comp & perks

4-day working week
Flexible working schedule/work-from-home opportunities
On-site gym facilities at HQ
Buying and selling holiday scheme
Additional holiday for length of service
Employee-assisted programme
Group life assurance (Death in service)
Will-writing assistance scheme
Company pool cars at HQ
Payroll giving scheme enabling you to support charities of your choice through tax-efficient salary donations
Health cash plan, covering everyday health treatments
On-site trained mental health and well-being champions
Monthly lunch club (on us)
Discounted retail vouchers via employee savings platform
Comprehensive wellness programmes
Enhanced maternity, paternity and adoption benefits
Electric car scheme & on-site EV charging
Cycle to Work Scheme
Eye examination scheme
Financial contribution to the setup of work-from-home environments
Frequent company-funded social events
Office closure between Christmas & New Year
Access to continuous learning and development opportunities
Comprehensive employee referral scheme
Casual Dress Code
Free healthy snacks & barista coffee
Enhanced pension payments
Retail vouchers
Private medical insurance
Dental plan
Enhanced health cash plan

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailSelf-MotivationPositive AttitudeCan-Do MentalityProactive Approach

Certifications

Apprenticeship Commitment