Workplace Experience Manager – Strategic Initiatives
BetterUp
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $130,000 - $180,000 per year
About the role
- Serve as the day-to-day owner of the San Francisco hub, ensuring a seamless, safe, and high-quality employee and guest experience.
- Oversee daily workplace operations including space readiness, front-of-house support, vendor coordination, events, and real-time issue resolution.
- Act as the primary point of accountability for the SF hub—anticipating needs, resolving problems quickly, and continuously improving the experience.
- Lead workplace logistics related to hybrid work, in-office programming, leadership on-site needs, and executive meetings.
- Own workplace health, safety, and compliance for the hub, partnering with Legal, People, and external vendors to meet local and company standards.
- Manage local vendors and service partners; ensure service levels, budgets, and contracts are met.
- Partner closely with regional and global counterparts to ensure consistency while adapting to local needs.
- Own and evolve the long-term Workplace Experience and hub strategy, balancing employee experience, cost discipline, scalability, and risk management.
- Directly manage Workplace Experience Specialists in international locations, including London and Austin, providing clear priorities, coaching, and performance management.
- Establish operating standards, playbooks, and shared ways of working across hubs to ensure a consistent global experience while allowing for local nuance.
- Lead workplace-related programs such as space planning, moves, expansions, hub model evolution, and vendor transitions across regions.
- Translate strategy into executable plans with clear milestones, risks, dependencies, and success metrics.
- Use data, employee insights, and on-the-ground feedback to inform decisions and continuously refine the workplace model.
- Lead cross-functional HR initiatives beyond workplace, partnering with Total Rewards, HR Operations, People Systems, Finance, IT, and Legal.
- Bring structure and momentum to complex, ambiguous projects—owning planning, prioritization, execution, and communication.
- Balance project delivery with ongoing workplace operations, ensuring neither is compromised.
- Act as a trusted execution partner to HR leadership, surfacing tradeoffs, risks, and recommendations.
- Own strategic vendor relationships tied to workplace and HR initiatives, including contract negotiation, renewals, and performance management.
- Manage workplace and program budgets with strong cost discipline and transparency.
- Build strong relationships with senior leaders and cross-functional partners; communicate clearly and decisively at all levels.
- Champion the use of AI, automation, and modern tools to streamline workplace and HR workflows.
- Improve reporting, forecasting, and decision-making through better data, tooling, and dashboards.
- Reduce manual effort while increasing consistency, insight, and scalability across workplace and HR programs.
Requirements
- 8–12+ years of experience in Workplace Experience, HR Operations, Program Management, or similar operational leadership roles
- Hands-on experience owning a physical workplace or hub, ideally in a hybrid or high-growth environment
- Proven people management experience, including leading distributed or multi-site teams
- Strong project management skills with a track record of delivering complex work in ambiguous environments
- Experience managing vendors, budgets, space planning, and health & safety considerations
- Comfort being visible, present, and accountable for outcomes—not just planning
- Excellent communication skills and strong executive presence
- Experience managing leased offices, co-working spaces, or third-party office providers
- Strong knowledge of U.S. health and safety regulations; familiarity with U.K. and EU standards preferred
- Demonstrated success driving vendor negotiations, cost optimization, and service-level management
- Data-driven mindset with experience using analytics (preferably AI-assisted) to inform decisions
- Ability to travel 15–20% for onsite support in U.S. and international hubs
- Comfort adopting AI tools for automation, reporting, documentation, and workflow efficiency
- Familiarity with workplace tech (Google Suite, Envoy, WeWork systems, Grubhub, and similar platforms)
Benefits
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental, and vision insurance
- Flexible paid time off
- All federal/statutory holidays observed
- 4 BetterUp Inner Workdays
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
- Year-round charitable contribution of your choice on behalf of BetterUp
- 401(k) self contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
workplace experienceHR operationsprogram managementproject managementvendor managementbudget managementspace planninghealth and safety compliancedata analysisAI-assisted decision making
Soft skills
people managementcommunication skillsexecutive presenceproblem solvingrelationship buildingstrategic thinkingadaptabilityleadershipplanningprioritization