Revenue Specialist I, ROPS
DaVita Kidney Care
Psychiatry Support Specialist
BetterHelp
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $40 per hour
Job Level
Junior
About the role
- Serve as the primary point of contact for psychiatry providers and psychiatric patients on behalf of the provider
- Respond promptly to patient inquiries, clarifying processes and coordinating follow-up care
- Assist with scheduling psychiatric appointments and medication management sessions
- Facilitate communication among psychiatrists, therapists, and other providers to support integrated, team-based care
- Support providers with prescription refill requests, prior authorizations, and lab orders
- Assist with onboarding new psychiatry providers
- Streamline workflows and collaborate with the clinical team to improve operational efficiency
- Monitor and flag urgent patient concerns, escalating them appropriately to psychiatry providers or clinical managers
- Contribute to data collection and reporting efforts to support quality improvement and compliance initiatives
- Provide empathetic, respectful, and culturally sensitive support throughout each patient’s care journey
- Foster a collaborative, compassionate, and patient-centered culture within the psychiatry team
Requirements
- Bachelor’s degree in Nursing, Psychology, Social Work, Counseling, or a related field
- Experience in behavioral health, psychiatry, or clinical support strongly preferred
- Familiarity with mental health terminology and psychiatric medications
- At least one year of experience in patient support, customer service, or a related role
- Strong verbal and written communication skills, with the ability to remain calm and professional in high-stress or crisis situations
- Ability to work effectively in a digital healthcare or telehealth environment
- Proficiency with EHR systems, Microsoft Office, and Google Workspace tools
- Strong organizational and time management skills with exceptional attention to detail
- Demonstrated ability to maintain confidentiality and adhere to HIPAA guidelines
- Self-starter with a growth mindset, excellent interpersonal skills, and a collaborative, team-oriented attitude
- Empathy, patience, and the ability to remain calm in stressful situations
- Access to a private, HIPAA-compliant workspace
