Better

Confluence Administrator

Better

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Responsible for the end-to-end management, organization, maintenance, and optimization of NEONet
  • Ensure all learning materials, operational resources, policies, job aids, and multimedia assets are accurate, accessible, searchable, and aligned with NEO’s standards
  • Partner closely with Operations, Production, and other NEO Support Teams
  • Manage full administration of NEONet/Confluence including user management, page permissions, space organization, macros, templates, labels, and navigation
  • Develop and maintain page templates, navigation structures, house styles, and visual standards
  • Periodically review the Better Confluence pages to identify content that can be repurposed
  • Manage all NEO training materials and assets including playbooks, policies, job aids, checklists, demos, and more
  • Conduct quarterly audits to determine which assets are approaching review date and ensure compliance
  • Perform ongoing gap analysis between NEONet and the Better Confluence platform

Requirements

  • Exceptional attention to detail
  • Strong technical capability with Confluence administration
  • Understanding of mortgage operations
  • Superior content governance discipline
  • Ability to manage multiple high-visibility projects simultaneously
Benefits
  • Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
  • Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
  • Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Confluence administrationcontent governancegap analysisuser managementpage permissionsspace organizationnavigation structuresvisual standardstemplate developmentaudit management
Soft Skills
attention to detailproject managementorganizational skillscommunication skillscollaborationproblem-solvingtime managementadaptabilitycritical thinkingmultitasking