Customer Success Manager, Mid-Market
Heidi Health
Vice President, Clinic Operations
Better Health Group
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama, Oklahoma
Visit company websiteJob Level
Lead
About the role
- Execute the strategic direction for clinic operations across regions of responsibility, ensuring alignment with BHG’s mission, objectives, and value-based care priorities.
- Owns day-to-day performance of clinic operations, directly overseeing primary care outpatient healthcare facility operations to ensure delivery of effective, efficient, and patient-centric services.
- Supports and develops clinic and operational leaders in executing consistent workflows and ensuring high-quality service delivery across markets.
- Implements best practices for optimizing staffing, resources, and patient experience.
- Manages operational metrics and performance dashboards to proactively address issues and opportunities.
- Provides strategic direction, coaching, and performance management to operations leaders across practices.
- Fosters a culture of accountability, collaboration, and service excellence.
- Participates in leadership development planning and succession initiatives for clinic operations leaders.
- Partners closely with Medical Directors and Clinical Leadership to identify and resolve clinical performance gaps.
- Collaborates with Marketing and Community Engagement teams on strategic outreach, patient acquisition, and branding across markets.
- Drives performance across key metrics including patient satisfaction, access to care, provider productivity, and quality outcomes.
- Leads operational strategy for new clinic launches, facility openings, and growth initiatives.
- Provides oversight for operational activities in designated focus regions.
- Additional duties as assigned.
Requirements
- Bachelor’s Degree in Healthcare Administration, Business Administration, or a related field; Master’s Degree preferred
- 10+ years of experience in a senior management role within healthcare operations with 5+ years in a multi-site or regional executive role
- 5+ years of proven experience in leading teams and driving performance improvement
- Deep understanding of healthcare regulations, compliance, and accreditation standards
- Knowledge of Medicare Advantage, value-based models, managed care organizations, large organized physician groups, and/or integrated delivery systems
- Demonstrated success in strategic planning and execution
- Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration
- Strong organizational and time-management skills with keen attention to detail
- Exceptional interpersonal, presentation, and communication skills, with the ability to engage effectively with senior leadership, providers, and cross-functional teams
- Demonstrated ability to think critically, work independently, and drive results in a fast-paced environment
- Appreciation of cultural diversity and sensitivity toward target patient populations
- Demonstrated ability to handle data with confidentiality
- Willingness to travel across assigned markets, as needed
