Better Health Group

Operations

• Execute the strategic direction for clinic operations across regions of responsibility, ensuring alignment with BHG’s mission, objectives, and value-based care priorities.
• Owns day-to-day performance of clinic operations, directly overseeing primary care outpatient healthcare facility operations to ensure delivery of effective, efficient, and patient-centric services.
• Supports and develops clinic and operational leaders in executing consistent workflows and ensuring high-quality service delivery across markets.
• Implements best practices for optimizing staffing, resources, and patient experience.
• Manages operational metrics and performance dashboards to proactively address issues and opportunities.
• Provides strategic direction, coaching, and performance management to operations leaders across practices.
• Fosters a culture of accountability, collaboration, and service excellence.
• Participates in leadership development planning and succession initiatives for clinic operations leaders.
• Partners closely with Medical Directors and Clinical Leadership to identify and resolve clinical performance gaps.
• Collaborates with Marketing and Community Engagement teams on strategic outreach, patient acquisition, and branding across markets.
• Drives performance across key metrics including patient satisfaction, access to care, provider productivity, and quality outcomes.
• Leads operational strategy for new clinic launches, facility openings, and growth initiatives.
• Provides oversight for operational activities in designated focus regions.
• Additional duties as assigned.

Vice President, Clinic Operations