Beth Israel Lahey Health

Call Center Representative

• Accurately inputs patient, insurance, and prescription information into the pharmacy system.
• Answers incoming calls and assists callers with non-clinical inquiries.
• Resolves and ensures proper adjudication of claims.
• Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed.
• Responsible for answering in-bound calls and assisting customers with pharmacy related services.
• Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Contact patients to schedule medication deliveries and verify correct address information.
• Maintains new and existing patient profiles and enters new prescriptions into patient profiles.
• Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor.
• Ensures patient health information is preserved per HIPAA & PHI guidelines.
• Contact insurance companies for benefit investigation and coverage eligibility.

Specialty Pharmacy Technician, Call Center

Director

• Oversee operational aspects of quality and safety across the Hospitals
• Develop, implement, and monitor comprehensive quality and safety programs
• Collaborate with department and medical staff leaders
• Manage and mentor a team of professionals
• Ensure compliance with regulatory requirements

Executive Director, Quality and Safety

Therapist

• Provide physical therapy services to patients in their place of residence
• Implement selected components of individualized treatment programs and discharge plans
• Review the plan of care with the supervising RPT and accept delegated tasks
• Perform selected visits/interventions as directed by the RPT
• Monitor patient’s response to the established plan of care
• Educate the patient and family in therapeutic exercise programs
• Communicate with the RPT regarding the patient’s needs

Physical Therapy Assistant, Team Resource

Events

• Perform healthcare-associated infection (HAI) surveillance
• Investigate potential patient and staff exposures to infectious diseases
• Perform case evaluation and management for infectious diseases
• Support infection prevention regulatory readiness activities
• Serve as the primary infection prevention contact for units and service lines
• Perform Infection Control Risk Assessments (ICRAs)
• Participate in outbreak detection and management
• Demonstrate good judgment and maintain compliance with HIPAA guidelines

Infection Preventionist 3

Human Resources

• Draw pediatric, adult and geriatric patients via venipuncture and finger sticks
• Perform waived testing of blood and urine specimens
• Monitor patient flow and perform necessary testing
• Document and process encounter forms, lab requisitions

Specialty Pharmacy Technician, Call Center

Executive Director, Quality and Safety

Physical Therapy Assistant, Team Resource

Infection Preventionist 3

Phlebotomist