Beth Israel Lahey Health

Specialty Pharmacy Technician, Call Center

Beth Israel Lahey Health

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Salary

💰 $28 - $38 per hour

Job Level

Junior

About the role

  • Accurately inputs patient, insurance, and prescription information into the pharmacy system.
  • Answers incoming calls and assists callers with non-clinical inquiries.
  • Resolves and ensures proper adjudication of claims.
  • Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed.
  • Responsible for answering in-bound calls and assisting customers with pharmacy related services.
  • Obtain client information by answering telephone calls; interviewing clients; verifying information.
  • Contact patients to schedule medication deliveries and verify correct address information.
  • Maintains new and existing patient profiles and enters new prescriptions into patient profiles.
  • Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor.
  • Ensures patient health information is preserved per HIPAA & PHI guidelines.
  • Contact insurance companies for benefit investigation and coverage eligibility.

Requirements

  • High School diploma or GED required.
  • License Mass Registered Pharmacy Tech required.
  • 1-3 years related work experience required.
  • Previous data entry experience (minimum three months).
  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
data entryclaims adjudicationpatient profile managementbenefit investigationmedication delivery scheduling
Soft Skills
customer servicecommunicationproblem-solvingattention to detail
Certifications
Mass Registered Pharmacy Tech