IT Support / Helpdesk

BETA TECHNOLOGIES

full-time

Posted on: 9/19/2025

Origin: • 🇺🇸 United States • Vermont

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💰 $28 - $32 per hour

Mid-LevelSenior

AndroidERPiOSLinuxMacOS

About the role

Provide end-user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology related issues in a timely and professional manner
Utilize an electronic ticketing system for opening, closing, resolving, escalating, and tracking requests and activities across the business
Be the first point of contact for IT issues, delivering exceptional service to our users
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Plan and conduct new hire training related to the use of hardware and productivity software
Maintain and install conference room audio video systems and related equipment
Create and maintain IT documentation in a detailed manner
Participate in team meetings and corporate activities

Proficiency in troubleshooting across Windows, Mac, and Linux operating systems
Experience in administration and provisioning of user accounts and devices via Entra ID / Active Directory and Mobile Device Management software
Exposure to Google Admin, Microsoft Entra and Microsoft Intune
Strong technical writing skills for creating clear and detailed documentation
Above and Beyond Qualifications:
Exposure to working with MDM software for iOS / MacOS and Android
In depth knowledge of troubleshooting common workplace communication tools like Slack, Zoom, Google Meet, and Microsoft Teams
Experience with Atlassian products like Confluence and Jira
Familiarity with ERP, PLM, and ALM software like PLEX, Polarion, 3DX, and Solidworks
Foundational understanding of common scripting in Powershell
Ability to troubleshoot or diagnose basic network issues
Experience with installing and supporting audio video equipment