Partnership Success Manager
Studyportals
Customer Success Manager
Bestpass
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- Develop and execute strategic email campaigns and outreach sequences (personalized and automated).
- Build and optimize workflows using our Customer Success platform.
- Analyze account data to generate customized insights for clients at scale and prioritize actions.
- Facilitate one-to-many engagement efforts (webinars, office hours, etc.).
- Collaborate cross-functionally with Product, Sales, Marketing and Support to drive customer value.
- Engage with customers 1:1 where appropriate to drive product adoption, expansion opportunities or resolve escalated issues.
Requirements
- Bachelor's degree in Business, Communications or a related field
- 2+ years in Customer Success, Account Management or in a similar client-facing role preferred
- Strong written and verbal communication and data analysis skills
- Proficient in Microsoft Excel, PowerPoint and Word
- Excellent problem solving and relationship building skills
- Comfortable working both autonomously and cross-functionally (product, sales, support, marketing) to solve client issues
- Familiarity with CRM systems like Salesforce, Planhat or Gainsight preferred
- Previous experience in the transportation industry is a plus, but not required
Benefits
- Base $60,000 - $70,000 USD per year + Bonus
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisemail campaignsworkflow optimizationcustomer insightsproblem solvingrelationship building
Soft skills
written communicationverbal communicationautonomous workcross-functional collaboration
