Enterprise Customer Success Manager
Harvey
Bilingual Client Success Associate – French/English
Maple (getmaple.ca)
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support Maple’s employer partners by ensuring seamless onboarding, engagement, and ongoing adoption of Maple’s services.
- Strengthen client relationships through exceptional communication and proactive problem-solving in both French and English.
- Act as a trusted partner for employers by helping them maximize the value of their Maple programs.
- Gather and share client feedback to help shape improvements to Maple’s processes, products, and client experience.
- Contribute to team and company growth by consistently delivering on performance goals and supporting renewal conversations.
- Within your first 90 days, you’ll complete onboarding and training on Maple’s products, processes, and systems.
- You’ll build relationships with your teammates, cross-functional partners, and clients, and start joining client meetings to better understand employer partner needs and expectations.
- Over the next 12–18 months, you’ll manage your own portfolio of employer clients, ensuring strong adoption and satisfaction of Maple’s programs.
- You’ll identify opportunities to enhance program performance, contribute to renewals and expansions, and provide actionable feedback from clients to influence Maple’s product and service roadmap.
- You’ll also have opportunities to lead the implementation of client projects, ensuring delivery on time and to high standards.
Requirements
- Fluency in both French and English is required (verbal and written).
- 2–3 years of experience in a client-facing role, ideally in B2B client success, account management, or program delivery.
- Exceptional communication and interpersonal skills, with the confidence to engage stakeholders at all levels.
- Strong organizational skills, with the ability to manage multiple accounts and priorities in a fast-paced environment.
- Proactive problem-solver who can anticipate risks, propose solutions, and drive improvements.
- Experience with CRM software (Salesforce or equivalent) is an asset.
- Collaborative and adaptable, with a passion for delivering results and supporting people’s health and well-being.
Benefits
- Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.
- Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.
- Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
- Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
- Paid health Days: 10 extra days for when life happens—rest, appointments, or caregiving included.
- Destination5: work internationally in eligible countries for up to 5 days per year.
- Retirement savings plan: invest in your future with our group retirement savings plan.
- Branch out budget: $1,000 annually to pursue professional development and fuel your growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client successaccount managementprogram deliveryCRM softwareSalesforce
Soft skills
communicationinterpersonal skillsorganizational skillsproblem-solvingcollaborationadaptability