TechOps Supervisor
Best Western Hotels & Resorts
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $74,900 - $99,000 per year
Job Level
SeniorLead
Tech Stack
AnsibleAWSChefEC2PythonRubySDLCTerraform
About the role
- Lead and mentor a team of Specialists, fostering a culture of ownership, collaboration, and continuous learning.
- Drive the TechOps roadmap with a focus on: Product team support (PTS), Observability modernization, SDLC observability and DORA metrics, Infrastructure as Code (IaC) maturity.
- Enable Change and Problem Management teams to leverage Datadog observability tools for evaluating release quality.
- Partner with the Incident Response Team (IRT) to ensure monitoring efforts are focused on actionable, high-value alerts.
- Collaborate to reduce false positives, validate operational and technical procedures, and improve alert tagging and mapping.
- Support the IRT team in managing Datadog On-call and Incident Management workflows, including optimization of the Incident Management and On-call analytics dashboards.
- Oversee implementation and optimization of CI/CD Observability pipelines to ensure Operational Readiness standards are met.
- Champion automation of operational procedures to reduce toil and improve reliability.
- Act as a liaison between TechOps, Engineering, Security, and IT to support developer productivity and platform goals.
Requirements
- 8+ years in TechOps, DevOps, or SRE roles, with 4+ years in a people management capacity.
- Strong hands-on experience with: Ansible, Bash, Python, Chef, Ruby, Terraform, Git, GitHub, GitHub Actions, AWS (EC2, ECS, Lambda, API Gateway, Load Balancers)
- Deep understanding of observability practices: tracing, tagging, instrumentation, and monitoring at scale.
- Proven experience implementing and tracking DORA metrics: Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service.
- Demonstrated success in automating operational workflows and scaling solutions.
- Excellent collaboration and communication skills with a track record of working closely with software engineering teams.
Benefits
- Medical/Dental/Vision available day one
- Vacation/Sick- accruals start day one
- Paid company holidays and personal holidays to celebrate what’s important to you
- 401K - company contribution and match (U.S.)
- Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
- Employee discounts/hotel discounts
- Free financial and health wellness programs
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AnsibleBashPythonChefRubyTerraformGitGitHubAWSDORA metrics
Soft skills
leadershipmentoringcollaborationcommunicationproblem-solvingautomationcontinuous learningorganizational skillsinterpersonal skillsdeveloper productivity