Best Egg

Administration

• Manage and support Mobile Device Management (MDM) tools (e.g., Intune, Jamf), including policies, profiles, and reporting.
• Manage AWS Workspaces, including image creation and provisioning.
• Assist with implementation of enhancements to Jira Service Management (JSM) workflows, SLAs, and automation rules.
• Maintain service desk portals and knowledgebases.
• Manage JSM projects, SLAs, request types, and workflows.
• Assist with automation and scripting to streamline support and operations.
• Troubleshoot endpoint-related issues and escalate as necessary.
• Create and maintain endpoint baselines, images, and device compliance standards.
• Collaborate with IT team leads on endpoint-related projects and deployments.

Endpoint Administrator

Manager

• Project Management: Plan, schedule, and track project timelines and milestones using appropriate tools. Manage changes to project scope and schedule to keep the project plan accurate, updated, and reflective of authorized project changes.
• Stakeholder Communication: Serve as the primary point of contact for project communications, effectively communicating project expectations to team members and internal and external stakeholders in a timely and clear fashion.
• Delivery Management: Organize, schedule, and deliver each phase of product delivery – story refinement, prioritization, resource allocation, coordination and assistance in UAT and PVT Testing, change management, & deployment
• Maintain delivery best practices and documentation.
• Team Leadership: Lead and motivate project teams, facilitating the collaboration of cross-functional teams to achieve project goals and deliverables.
• Risk Management: Identify potential risks and devise contingency plans to manage them effectively.
• Quality Assurance: Ensure that all products meet the required standard of quality through regular testing and reviews.
• Continuous Improvement: Analyze project outcomes and processes and initiate continuous improvement efforts to enhance the efficiency and effectiveness of product delivery.

Endpoint Administrator

Delivery Manager