Asset Management Service Director – Commercial Operations
Bernhard
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $129,000 - $172,000 per year
Job Level
About the role
- Makes safety the number one priority at each customer site.
- Develops and implements an operational, preventive maintenance, emergency response, repair and temporary services execution plan to maximize overall business objectives, and ensure efficiency & resiliency of assets and system.
- Develops and implements a plant manual and operational plan for each customer.
- The plan includes the following strategies: communication amongst customer and Company team to identify, manage and share overall best practices and company resources, operations, preventive maintenance, emergency response, repair and temporary services.
- Means to provide business and asset operational continuity across all geographies.
- Develop and implement quality control plan (Executive Walks) to ensure operation execution plan meets expectations.
- On-Boarding and maintaining qualified vendors and subcontractors.
- Coordinating and aligning internal business lines to support and implement the operation, preventive maintenance, emergency response, repair and temporary services execution plan.
- Hiring and disciplinary duties for the team.
- Development, coordination and implementation of training plan for Asset Management Team and Client.
- Reviews monthly KPIs: customer reports, completed maintenance, chemical treatment reports and repairs, monthly & annual reports.
- Reviews team schedules and aligns resources with client, facility and system requirements to ensure efficiency and resiliency.
- Works with the team to implement improvements as needed.
- Evaluates performance of each account relative to customer satisfaction and provides leadership for technical support performance enhancement and proactive resolution of issues.
- Allocates and sources resources as needed to ensure the team commitments to customers and systems are met.
- Ensures compliance with state, local and federal legal requirements and operate the business and systems with the highest level of ethics.
- Ensures the quality of work to industry, manufacturer, corporate and project requirements.
Requirements
- Bachelor’s Degree, preferred.
- Minimum of 10 years of successful and verifiable experience in Service Operations and Management.
- Must have experience in managing multiple customers and teams.
- 5+ years’ experience with managing teams and personnel.
- Must understand the company’s policies and procedure, create solutions, offer guidance and generally manage the account with minimal strategic guidance from executives.
- Must be equally passionate about providing services and promoting safety on the job, and have the knowledge and ability to enforce safety policies within the department.
- Must have knowledge of service, troubleshooting, preventive maintenance and repairs.
- Ability to create additional opportunities for business growth through customer management.
- Ability to assist with the management of profit and losses as well as reporting on quarterly and monthly projections.
- Ability to create a reliable financial forecast.
- Effective verbal and written communication skills.
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Versed in the industry and the Company’s competitors.
- Ability to multitask and perform duties outside of the scope of work when necessary.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
preventive maintenanceemergency responserepair servicesquality controlKPI reportingtroubleshootingfinancial forecastingcustomer managementservice operations managementvendor management
Soft Skills
leadershipcommunicationdetail-orientedmultitaskingproblem-solvingteam managementcustomer satisfaction focusstrategic guidanceproject managementethics compliance
Certifications
Bachelor's Degree