Berliner Verlag

Customer Support

• Friendly and professional communication with our customers by phone and email as 1st- and 2nd-level support
• Comprehensive advising of our customers and handling their inquiries regarding our publishing products
• Ensuring complete customer satisfaction with our service and proactively presenting our services and products

Customer Service Agent

DevOps Engineer

• Implement and maintain infrastructure as code, fostering a GitOps culture for automated, version-controlled, and trackable infrastructure changes.
• Design and manage cloud infrastructure for distributed systems, ensuring scalability to handle millions of records and users efficiently.
• Set up and maintain automated CI/CD pipelines to streamline code deployment and ensure continuous integration and delivery.
• Implement monitoring, logging, and alerting systems to ensure real-time insights and proactive issue resolution, maintaining system health and performance.
• Work closely with domain experts, the editorial team, and development teams in an agile environment, benefiting from a collaborative network that supports you through technical challenges.

Journalist

• For staffing the local newsrooms, we are seeking journalistic talent from East Germany.

DevOps Engineer – f/m/d

• Du identifizierst relevante Themen aus allen Dresdner Bezirken und bereitest sie kreativ und pointiert auf
• Du setzt sie in unterschiedlichen Formaten um – von Berichten und Kommentaren über Glossen und Listicles bis hin zu Interviews
• Du bist aktiv in Dresden präsent und baust Vertrautheit mit den unterschiedlichen Communities der Stadt auf
• Du wirkst mit an der redaktionellen Weiterentwicklung durch Ideen, Impulse und konstruktive Kritik
• Du wirst Teil eines engagierten Redaktionsteams mit hoher Eigenverantwortung und Teamgeist

• Monitor and contextualize current events in Berlin, Germany and worldwide with the aim of producing relevant content for all editorial channels
• Independently develop and produce day-to-day news and Berlin-focused story ideas
• Rapidly and confidently prepare and write news copy
• Analyze user interests and needs to select and shape topics strategically
• Ensure search-engine-optimized (SEO) text composition and distribute content via social media and other digital channels
• Continuously contribute to editorial development by providing ideas, initiatives and constructive feedback
• Work as part of a committed, professional editorial team with a high degree of ownership and team spirit

Customer Service Agent

DevOps Engineer

Journalist

DevOps Engineer – f/m/d

Journalist

News Editor – m/f/d