Berkshire Hathaway GUARD Insurance Companies

Customer Service Representative

Berkshire Hathaway GUARD Insurance Companies

full-time

Posted on:

Location Type: Hybrid

Location: Rancho Cordova • Arizona • California • United States

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Salary

💰 $43,000 - $67,000 per year

About the role

  • Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
  • Answer questions about our insurance products and services with clarity and professionalism
  • Take ownership of each interaction, aiming for first‑contact resolution whenever possible
  • Resolve inquiries or smoothly escalate complex issues to the right team
  • Accurately document customer interactions and maintain detailed records
  • Use our systems, tools, and knowledge resources to deliver timely, accurate information
  • Consistently provide polite, courteous, and empathetic service—even in challenging situations
  • Share customer feedback to help us continuously improve our service experience

Requirements

  • Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.
  • Ability to work in fast-paced environment.
  • Demonstrate empathy and understanding towards customer concerns.
  • Proficient use of a computer system and relevant software.
  • A commitment to delivering exceptional customer service.
  • Previous call center experience preferred.
Benefits
  • Competitive compensation
  • Healthcare benefits package that begins on first day of employment
  • 401K retirement plan with company match
  • Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
  • Up to 6 weeks of parental and bonding leave
  • Hybrid work schedule (3 days in the office, 2 days from home)
  • Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
  • Tuition reimbursement after 6 months of employment
  • Numerous opportunities for continued training and career advancement
  • And much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationproblem solvingattention to detailcustomer-focusedempathyunderstandingexceptional customer service