Berklee Online

Research Analyst

• Accurate collection, verification, and analysis of institutional data
• Manage federal mandated reporting such as IPEDS
• Support reporting needs for accreditation, state approval, and compliance reporting
• Prepare materials in response to internal and external stakeholders' requests
• Document and maintain sources of institutional data
• Verify data accuracy and investigate discrepancies
• Design and maintain dashboards and conduct peer comparison benchmarking
• Support assessment initiatives through survey methodologies and data analysis
• Interpret data findings to provide actionable recommendations

Institutional Research Analyst

Financial Planning and Analysis

• Handles incoming phone and email communications from students, families, prospects, and alumni
• Understands and clearly communicates Berklee Online and Summer Programs policies
• Assists with identifying students who have unresolved student account balances and proactively communicates with them about payment options and outstanding financial aid requirements to support enrollment targets
• Assists students with questions regarding tuition statements, payments, balances, payment plans, financial holds, outstanding balances, refunds, and education tax forms
• Assists with past-due account reports, account hold management, and communication with delinquent account holders
• Creates, innovates, and identifies ways to improve the student experience

Institutional Research Analyst

Student Finance Specialist – Temporary