Customer Experience Representative
Benjamin Moore
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • Canada
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Salary
💰 $40,600 - $56,900 per year
About the role
- Responsible for staying current on all platforms used to conduct sales and order placement.
- Provides retailers with support for their online activities.
- Embraces change and applies new training knowledge regularly.
- Achieves proficiency with company policies and marketing programs around promotions, freight policy, product information.
- Supplies information to customers about orders, delivery, product availability, pricing, and promotions.
- Communicates with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
- Maintains accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
- Exhibits flexibility and creativity to meet customer experience expectations.
- Obtains and evaluates relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate.
- Consistently delivers excellent customer service over the phone and in writing.
- Demonstrates emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
- Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
- Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.
Requirements
- Must be bilingual in Canadian French
- Minimum of 2 years' customer contact center experience preferred.
- Strong customer service focus
- Demonstrated ability to prioritize and perform multiple tasks.
- Good organizational skills; detail oriented; self-starter
- Excellent verbal, written and telephone communication skills.
- Advanced knowledge of Windows, MS Office Suite, and browser use required.
- Demonstrated ability to multi-task with keyboarding and phone required.
- Must be able to work in a team environment.
- Ability to work occasional overtime is needed.
- Effective problem-solving skills
- Ability to aggregate substantial amounts of information to apply to customer interactions
Benefits
- work-life balance
- competitive benefits
- ongoing learning/continuing education
- skill development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer contact center experienceproblem-solving skillskeyboard proficiencybilingual in Canadian French
Soft Skills
customer service focusorganizational skillsdetail orientedself-starterverbal communication skillswritten communication skillstelephone communication skillsflexibilitycreativityemotional intelligence