Office Agent II – Customer Service
Beneva
full-time
Posted on:
Location Type: Hybrid
Location: Longueuil • Canada
Visit company websiteExplore more
Job Level
About the role
- Provide customer service for the collections department by answering phone calls regarding payment arrangements.
- Inform and explain to clients the status of their premium payments and withdrawals.
- Identify potential errors and perform necessary corrections.
- Analyze payment requests and advise clients in cases of missing payments.
- Propose payment arrangements and ensure follow-up.
Requirements
- Vocational diploma or equivalent
- Minimum of 1 year of relevant customer service experience
- Proficiency in French, both spoken and written
- Advanced proficiency in English, both spoken and written
Benefits
- Health benefits plan for you and your family
- Flexible schedule
- Paid vacation to enjoy your personal life
- Telemedicine service and employee assistance program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem-solvinganalytical skillsfollow-up
Certifications
vocational diploma