Plan Administrators and Advisors Services
Beneva
full-time
Posted on:
Location Type: Hybrid
Location: Longueuil • Canada
Visit company websiteExplore more
About the role
- Plan, direct and control customer service activities
- Guide the overall activities of the team
- Recruit, engage, manage and develop team talent
- Make recommendations to optimize and implement business processes
- Facilitate daily problem resolution
- Communicate, collaborate and coordinate with different teams
- Commit to fostering the organizational culture
- Ensure the maintenance of customer service quality
- Plan and schedule quality audit periods
Requirements
- University degree in a relevant field
- 3 to 5 years of relevant call centre experience
- Experience in personnel/team management
- Advanced proficiency in French, both written and spoken
- Functional proficiency in English, both written and spoken
Benefits
- Health insurance
- Defined-benefit pension plan
- Flexible working hours
- Vacation time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call centre experienceteam managementbusiness process optimizationquality audit
Soft Skills
communicationcollaborationproblem resolutionteam developmentorganizational culture