Product Specialist
Lucidworks
Job Level
Senior
About the role
- Lead complex B2B implementations and further development of our SaaS solution for both new and existing customers
- Establish strong collaboration internally and externally, aligning customer expectations with delivery
- Ensure projects are delivered on time, within budget, and with high product adoption and customer satisfaction
- Work closely with integration, configuration, and content specialists, taking ownership from first customer contact through to launch
- Identify value-creating opportunities for the customer and build engagement through stakeholder management
- Plan squad resources and customer deliverables proactively to ensure efficient and profitable launches
- Manage all Nordic customers across public and private sectors within Delivery team
Requirements
- Solid experience in customer-facing project management and/or a coordinating role involving complex problem solving within tech, SaaS, IT, or similar fields
- Proven experience leading complex implementations, preferably in customer-centric environments, and familiarity with agile methods and project management methodologies
- A strong technical interest, an eye for detail, and a drive to contribute to customer satisfaction through a professional and service-oriented approach
- A communicative leadership style and fluency in both Swedish and English, written and spoken
- Additional language skills are always welcome
