Act as a senior technical escalation point for complex systems, identity, and infrastructure issues
Partner with IT leadership on infrastructure planning, tool selection, and architecture decisions
Mentor and support other IT team members, helping raise the overall technical bar
Balance hands-on execution with forward-looking improvements, automation, and reliability initiatives
Use AI-assisted tools and workflows to accelerate automation, improve reliability, and reduce manual operational effort
Design and implement automation for user provisioning, device setup, patching, and compliance reporting
Build and maintain integrations between SaaS tools using APIs, scripting, and workflow automation platforms (e.g., Okta Workflows, Zapier, etc).
Improve self-service and ticketing workflows (Foqal) to reduce manual effort and increase reliability
Manage endpoint lifecycle and configuration using tools like JAMF and Microsoft In tune
Help evolve our identity and access management environment (Okta, Google Workspace, and Microsoft Entra) with a focus on automation, security, and scalability
Strengthen authentication and authorization practices, including SAML, SCIM, and OIDC integrations
Contribute to endpoint security, vulnerability remediation, and systems hardening efforts using CrowdStrike, threat detection, and event monitoring and alerting
Partner with Security and Compliance teams on audits, evidence collection, and control implementation
Support and troubleshoot Meraki network infrastructure, VPNs, VLANs, and firewall configurations
Monitor performance and reliability across various systems, addressing issues proactively
Participate in cloud and hybrid infrastructure initiatives as the environment grows
Stay actively involved in IT support tickets, providing high-quality, timely support and setting the standard for service excellence
Support employees in the office with hardware setup, troubleshooting, and day-to-day technology needs
Maintain and manage office hardware, conference room AV, and live stage production equipment to ensure a reliable in-office experience
Handle laptop provisioning, replacements, repairs, and inventory as part of a well-run hardware lifecycle program
Look for patterns in support issues and translate them into automation, documentation, or system improvements
Lead IT projects from discovery through deployment, ensuring clear documentation and change management
Maintain accurate system documentation, runbooks/SOPs, and disaster recovery plans
Use metrics and post-incident reviews to continuously improve reliability, service quality, and employee experience

Requirements

4+ years of experience in systems administration, IT infrastructure, or a related role
Experience with identity and access management (Okta or similar)
Basic scripting or automation skills (Bash, PowerShell, Python, etc.)
Experience supporting macOS and Windows environments at scale
Familiarity with MDM tools (JAMF, Intune), SaaS integrations, and endpoint security
A solid understanding of networking fundamentals
Comfort working in regulated or compliance-aware environments (SOC 2, ISO, etc.)
Takes pride in delivering a great employee support experience, not just closing tickets
Enjoys being visible and helpful to the people you support, especially in the office
Thinks in systems, but cares deeply about the human impact of technology
Communicates clearly with both technical and non-technical partners
Uses AI tools thoughtfully to improve troubleshooting, automation, and decision-making
Is excited to grow into broader technical leadership and architectural responsibility

Benefits

A great compensation package that includes BenchSci equity options
A robust vacation policy plus an additional vacation day every year
Company closures for 14 more days throughout the year
Flex time for sick days, personal days, and religious holidays
Comprehensive health and dental benefits
Annual learning & development budget
A one-time home office set-up budget to use upon joining BenchSci
An annual lifestyle spending account allowance
Generous parental leave benefits with a top-up plan or paid time off options
The ability to save for your retirement coupled with a company match!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

systems administrationidentity and access managementscriptingautomationnetworking fundamentalsendpoint securitycloud infrastructuredevice setuppatchingcompliance reporting

Soft Skills

mentoringcommunicationproblem-solvingcustomer supportleadershipcollaborationattention to detailservice excellenceadaptabilitycritical thinking

Certifications

SOC 2ISO