Benchmark Mortgage

Human Resources

• Own and execute onboarding and offboarding processes, ensuring accuracy, compliance, and seamless employee experience.
• Maintain, interpret, and continuously improve HR SOP’s to ensure processes remain efficient, compliant, and scalable.
• Administer company benefits including health programs, life event changes, leave of absences, and accommodation requests.
• Communicate and administer human resource policies and procedures along with multi-state employment laws.
• Respond to employee relations issues, conduct investigations, and partner with management on the best next steps.
• Coordinate Company unemployment responses.
• Partner with managers to create and update job descriptions through job analysis and researching market pricing.
• Serve as the subject matter expert on ADP, processing changes, running reports, and ensuring data integrity within the system.
• Remain current on evolving regulations and legal requirements to minimize legal risk and ensure compliance.

Senior HR Operations Specialist

IT Support

• Provide timely, high-quality support to end users by resolving hardware, software and access-related issues
• Act as an escalation point for complex issues
• Contribute to system administration, automation, security and operational stability across corporate and branch locations
• Troubleshoot advanced issues involving operating systems, applications and network-related issues
• Manage user accounts, permissions, group policies and access controls
• Manage endpoint deployments, configurations and updates
• Support endpoint management (desktops, laptops, mobile devices)
• Ensure timely resolution of tickets in alignment with SLAs
• Maintain documentation for systems, processes and procedures
• Mentor Help Desk Specialists, providing guidance and support
• Participate in system patching, updates and maintenance cycles
• Assist with virtualization and cloud environments (Azure/AWS)

Senior HR Operations Specialist

Senior IT Help Desk Specialist