Benchmark Mortgage

Scrum Master

• Serve as Scrum Master for cross-functional mortgage and technology teams.
• Lead Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives).
• Gather, document, and translate business requirements into user stories and functional specifications.
• Manage multiple projects from initiation through delivery, including timelines, risks, and stakeholder communication.
• Partner with operations, underwriting, processing, compliance, and IT teams to implement system and process improvements.
• Collaborate with IT and third-party vendors on integrations and enhancements.
• Other duties as assigned.

Lending Application Scrum Master

Administration

• Partner with the business to understand departmental technology needs and translate them into efficient solutions with timely product completion.
• Review software releases and patches for the LOS to determine impact and actions needed for new features and bug fixes.
• Periodically review systems for technical debt to develop and implement plans for resolutions.
• Configure, maintain, and oversee the administration of the LOS including, but not limited to, customization and advanced coding business rules, custom input forms and fields, creating efficient workflows for users, customized reports, and other services.
• Monitor third party releases to ensure any system updates required are identified prior to the third-party release.
• Mentor Lending Application Administrators to include assisting with advanced rules as well as additional resources and plugin tools.
• Test rules within the system to confirm business needs are met and report/resolve defects, errors, and configuration issues.
• Create and maintain backups and documentation for all modifications and projects.
• Track and communicate progress, issues, risks, timeline impacts, and other relevant information to management and team.
• Other duties as assigned.

Senior Lending Application Administrator

IT Support

• Oversee the day-to-day workflow of the Application Help Desk team.
• Serve as the escalation point for the Application Help Desk Specialists and end users seeking complex application support.
• Escalate issues to the Training and Application Support Manager according to support processes.
• Oversee the ticket queues and ensure support requests are all addressed timely and efficiently.
• Identify training opportunities through help desk activity and assist with the creation of training materials (reference guides, coaching, etc.).
• Complete quality control audits on helpdesk tickets to ensure company standards are met.
• Assist IT Help Desk with employee on-boarding, off-boarding, and general support tickets.
• Assist with the identification and development of process improvements within the Application Help Desk.
• Report and manage support issues with Ellie Mae.
• Other duties as assigned.

Application Helpdesk Team Lead

Account Manager

• Call qualified partner prospects provided by the Branch Manager.
• Develop and maintain relationships with potential business partners to expand the customer pipeline in underutilized markets/programs.
• Assist Branch Manager with tailored partnership proposals and deal-closing strategies.
• Plan, schedule, and execute promotional events for the branch and individual Loan Officers to promote business visibility and capture possible referrals.
• Create marketing materials in coordination with corporate compliance and media teams for external events.
• Maintain strong partner relationships via mailings, phone calls, and social media/online accounts.
• Follow up on special requests for partners and provide timely responses.
• Other duties as assigned.

Partner Relationship Manager

Affiliate Manager

• Maintain relationships with clients
• t• Communicate, educate, and negotiate offers and terms of a residential mortgage loan
• Build and maintain relationships with individuals sourced from the Loan Officer and within the CRM
• Analyze mortgage applications and determine the programs best meeting the needs of the consumer
• Gather required application data and provide initial documents and disclosures to the applicant
• Provide all applicable initial documents and disclosures to the loan processor
• Complete income calculations, run AUS, and review borrower determination
• Other duties as assigned

Production Partner

Underwriter

• Manage, coach and train a team of underwriters to ensure quality, compliance and service-level standards are met
• Oversee the non-QM underwriting pipeline to ensure loans are reviewed, approved, and cleared-to-close within established turn times
• Serve as escalation point for difficult files, guideline interpretation, and exception requests
• Track productivity, quality, suspense, and defect trends with reporting and loan-level reviews
• Conduct periodic loan reviews to ensure adherence to internal credit standards, investor guidelines, and regulatory requirements
• Ensure loans are underwritten to guidelines that are compliant with state and federal laws and regulations, including HMDA, Regulation Z, and Regulation B
• Collaborate with Operations, Sales, and Secondary leadership to align on goals, capacity planning, and service-level expectations

Lending Application Scrum Master

Senior Lending Application Administrator

Application Helpdesk Team Lead

Partner Relationship Manager

Production Partner

Non-QM Underwriting Manager