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Senior HR Operations Specialist
Benchmark MortgageSr HR Operations Specialist at Benchmark Mortgage overseeing critical HR processes including onboarding, benefits, and employee relations in a multi-state setup.
About the role
Key responsibilities & impact- Own and execute onboarding and offboarding processes, ensuring accuracy, compliance, and seamless employee experience.
- Maintain, interpret, and continuously improve HR SOP’s to ensure processes remain efficient, compliant, and scalable.
- Administer company benefits including health programs, life event changes, leave of absences, and accommodation requests.
- Communicate and administer human resource policies and procedures along with multi-state employment laws.
- Respond to employee relations issues, conduct investigations, and partner with management on the best next steps.
- Coordinate Company unemployment responses.
- Partner with managers to create and update job descriptions through job analysis and researching market pricing.
- Serve as the subject matter expert on ADP, processing changes, running reports, and ensuring data integrity within the system.
- Remain current on evolving regulations and legal requirements to minimize legal risk and ensure compliance.
Requirements
What you’ll need- Minimum of five (5) years of multi-state HR experience required.
- Minimum of three (3) years of company benefit administration experience required.
- Experience with ADP Workforce Now required.
- Mortgage experience preferred.
- Bachelor’s degree in human resources required; or any equivalent combination of education and experience.
- PHR or SHRM-CP preferred.
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short-term and long-term disability
- 401(k) and Roth 401(k) plans and Company match
- Company-provided life insurance
- 8 paid holidays
- AND MORE!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee onboardingemployee offboardingHR SOP maintenancebenefit administrationemployee relationsjob analysisdata integritycompliance managementinvestigation proceduresmulti-state employment laws
Soft Skills
communicationproblem-solvingcollaborationorganizational skillsattention to detailadaptabilityconflict resolutionanalytical thinkinginterpersonal skillsleadership
Certifications
PHRSHRM-CP