FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior IT Help Desk Specialist
Benchmark MortgageIT Senior Help Desk Specialist responsible for timely support and issue resolution in a hybrid role. Supporting system administration and operational stability across corporate and branch locations.
Tech Stack
Tools & technologiesAWSAzureCloudDNSTCP/IP
About the role
Key responsibilities & impact- Provide timely, high-quality support to end users by resolving hardware, software and access-related issues
- Act as an escalation point for complex issues
- Contribute to system administration, automation, security and operational stability across corporate and branch locations
- Troubleshoot advanced issues involving operating systems, applications and network-related issues
- Manage user accounts, permissions, group policies and access controls
- Manage endpoint deployments, configurations and updates
- Support endpoint management (desktops, laptops, mobile devices)
- Ensure timely resolution of tickets in alignment with SLAs
- Maintain documentation for systems, processes and procedures
- Mentor Help Desk Specialists, providing guidance and support
- Participate in system patching, updates and maintenance cycles
- Assist with virtualization and cloud environments (Azure/AWS)
Requirements
What you’ll need- 4-6 years of Information Technology (IT) Support Experience, including 1-3 years managing escalations with progression into systems and/or infrastructure support
- Strong customer service skills
- Exceptional problem-solving skills
- Advanced knowledge of Microsoft Suite (O365, Exchange, Teams, SharePoint, OneDrive, Active Directory, Entra, InTune, etc)
- Strong knowledge of Windows environments and Microsoft 365
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP)
- Basic scripting experience (PowerShell preferred) required
- Associate’s degree in Information Technology, Computer Science, or equivalent experience required
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short-term and long-term disability
- 401(k) and Roth 401(k) plans and Company match
- Company-provided life insurance
- 8 paid holidays AND MORE!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportsystem administrationautomationsecuritytroubleshootingendpoint managementscriptingnetworking conceptsMicrosoft 365virtualization
Soft Skills
customer serviceproblem-solvingmentoringcommunication
Certifications
Associate’s degree in Information TechnologyAssociate’s degree in Computer Science