Benchmark Mortgage

Senior IT Help Desk Specialist

Benchmark Mortgage

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • United States

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Job Level

Senior

Tech Stack

AWSAzureCloudDNSTCP/IP

About the role

  • Provide timely, high-quality support to end users by resolving hardware, software and access-related issues
  • Act as an escalation point for complex issues
  • Contribute to system administration, automation, security and operational stability across corporate and branch locations
  • Troubleshoot advanced issues involving operating systems, applications and network-related issues
  • Manage user accounts, permissions, group policies and access controls
  • Manage endpoint deployments, configurations and updates
  • Support endpoint management (desktops, laptops, mobile devices)
  • Ensure timely resolution of tickets in alignment with SLAs
  • Maintain documentation for systems, processes and procedures
  • Mentor Help Desk Specialists, providing guidance and support
  • Participate in system patching, updates and maintenance cycles
  • Assist with virtualization and cloud environments (Azure/AWS)

Requirements

  • 4-6 years of Information Technology (IT) Support Experience, including 1-3 years managing escalations with progression into systems and/or infrastructure support
  • Strong customer service skills
  • Exceptional problem-solving skills
  • Advanced knowledge of Microsoft Suite (O365, Exchange, Teams, SharePoint, OneDrive, Active Directory, Entra, InTune, etc)
  • Strong knowledge of Windows environments and Microsoft 365
  • Solid understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Basic scripting experience (PowerShell preferred) required
  • Associate’s degree in Information Technology, Computer Science, or equivalent experience required
Benefits
  • Medical, dental, and vision insurance
  • Short-term and long-term disability
  • 401(k) and Roth 401(k) plans and Company match
  • Company-provided life insurance
  • 8 paid holidays AND MORE!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportsystem administrationautomationsecuritytroubleshootingendpoint managementscriptingnetworking conceptsMicrosoft 365virtualization
Soft Skills
customer serviceproblem-solvingmentoringcommunication
Certifications
Associate’s degree in Information TechnologyAssociate’s degree in Computer Science