Belle

Customer Support

• Ensure appointments are confirmed at least 24 hours in advance to maximize staff utilization.
• Proactively backfill open time slots by contacting members on the waitlist or moving forward future appointments.
• Promptly reschedule members impacted by staff call-outs or other scheduling conflicts to minimize revenue loss.
• Audit appointments to ensure accuracy; correct errors to prevent billing or service issues.
• Maintain clear and detailed notes in the CRM, accurately documenting all member outreach, follow-ups, and schedule changes.
• Monitor and address text message interactions, including appointment confirmations, cancellations, and reschedules.
• Support internal communication via Slack, answering scheduling questions from call agents.
• Set up all members who enroll in Belle’s Chronic Care Management (CCM) program: assign staff, send welcome texts, and schedule follow-up appointments.
• Support inbound and outbound call center activities, as needed.

Operations Support Specialist – Healthcare

Supply Chain

Scheduling and Logistics Coordinator – Healthcare

Operations

• Prepare and maintain provider enrollment applications (CAQH, PECOS, Medicaid portals, commercial payers).
• Track credentialing and re-credentialing timelines, ensuring timely renewals.
• Maintain accurate provider files and credentialing databases.
• Support contracting submissions and documentation for Medicare Advantage and commercial payers.
• Track contract status, effective dates, and reimbursement schedules.
• Verify patient eligibility and benefits prior to appointments.
• Assist with documentation of member responsibility and coverage rules.
• Maintain trackers, dashboards, and reports for credentialing, contracting, and eligibility.
• Support compliance and quality programs by ensuring documentation accuracy.

Practice Operations Coordinator – Credentialing Focused

• Prepare and maintain provider enrollment applications (CAQH, PECOS, Medicaid portals, commercial payers).
• Track credentialing and re-credentialing timelines, ensuring timely renewals.
• Maintain accurate provider files and credentialing databases.
• Support contracting submissions and documentation for Medicare Advantage and commercial payers.
• Track contract status, effective dates, and reimbursement schedules.
• Coordinate with Practice Manager on payer inquiries and escalations.
• Verify patient eligibility and benefits prior to appointments and assist with documentation of member responsibility and coverage rules.
• Troubleshoot eligibility issues with payers and escalate as needed.
• Maintain trackers, dashboards, and reports for credentialing, contracting, and eligibility.
• Support compliance and quality programs and assist with general administrative functions of practice management as assigned.