Belle

Call Center Representative

• Make outbound cold calls from a provided lead list, introducing them to Belle’s services.
• Educate seniors about the importance of lower extremity health and chronic care management.
• Build rapport and trust with potential clients through clear, compassionate communication.
• Schedule in-home health assessments for seniors with Belle’s trained technicians.
• Overcome objections and address concerns using Belle’s proven sales script and training.
• Meet and exceed daily, weekly, and monthly appointment-setting goals.
• Accurately document calls and update CRM records with customer interactions.

Sales Call Center Agent

Analyst

• Own daily and weekly medical claim submission
• Monitor clearinghouse activity and payer responses
• Correct and resubmit rejected claims
• Ensure timely, accurate claim throughput
• Manage payer denials and appeals
• Own A/R aging and follow-up cadence
• Escalate unresolved payer issues as needed
• Identify underpayments and discrepancies
• Maintain and improve billing workflows
• Document repeatable processes
• Prepare billing operations to scale from current volumes to 20k+ claims/month
• Partner with the Practice Manager to surface upstream issues related to eligibility, configuration, or documentation
• Provide structured feedback to prevent repeat billing errors
• Coordinate closely with Finance on cash visibility and performance

Sales Call Center Agent

Senior RCM Analyst