Customer Success Agent
Scholastic
Senior Customer Success Manager – HVAC and Plumbing
Bell Media
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 per year
Job Level
Senior
About the role
- Own and build strong relationships with your clients as a trusted business partner
- Drive digital marketing strategies and campaigns for your clients that achieve measurable results
- Ensure the timely and successful delivery of our solutions according to the client's desired outcomes
- Track and report on key marketing metrics
- Proactively communicate internally and externally
- Identify and grow opportunities in pursuit of a monthly upsell revenue goal
- Assist with high-priority requests or issue escalations as needed
Requirements
- Bachelor's Degree (B.S./B.A.) Business, Marketing, or Management, or related field.
- Three to five years of experience in a customer service role, required.
- Having supported clients for SEM, SEO, email marketing, website creation or social network products, required.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a home service organization.
- Proven knowledge of and experience working within the home services industry
- Knowledge of all Digital Marketing channels including SEO, SEM, Facebook, Instagram, Display, email marketing and web design
- Ability to deliver client-focused solutions based on customer needs
- Strong interpersonal skills and the ability to problem solve with customers and internal stakeholders
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
- Great attitude, and remarkable ability to build rapport in the initial conversation and throughout client lifecycle
- High competency to move between software platforms to complete tasks
- Proven knowledge of digital marketing solutions
- Ability to analyze and report on marketing data
- Ability to work in a fast paced environment
Benefits
- Salary starting at $75,000 + plus bonus
- Extensive opportunities for growth and development.
- Health and Wellness: Medical, Dental, Vision, plus additional medical benefits
- Employer-sponsored 401(k) and Roth!
- Flexible Vacation policy after 1 year of employment & sick time
- Remote first company, Focus Fridays, Summer Fridays
- Paid Maternity/Paternity leave for the birth, adoption or fostering of a child
- Exceptional Remote Culture. Our Culture Committee helps keep things fun and interesting!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SEOSEMemail marketingweb designdigital marketingmarketing metricsdata analysisclient-focused solutionspresentation skillsnegotiation skills
Soft skills
interpersonal skillsproblem solvingcommunication skillslistening skillsrapport buildinginfluencecustomer serviceadaptabilityteam collaborationpresentation
Certifications
Bachelor's Degree in BusinessBachelor's Degree in MarketingBachelor's Degree in Management
