Bell Media

Customer Success Manager

• Own and build strong relationships with your clients as a trusted business partner
• Drive digital marketing strategies and campaigns for your clients that achieve measurable results
• Own and deliver regular monthly business reviews, presenting performance insights and strategic recommendations to client stakeholders
• Ensure the timely and successful delivery of our solutions according to the client's desired outcomes
• Track and report on key marketing metrics
• Proactively communicate internally and externally
• Collaborate with sales on renewals, expansions, and upsell opportunities in pursuit of a monthly revenue goal
• Maintain accurate and up-to-date client records across internal platforms and CRM tools
• Assist with high-priority requests or issue escalations as needed

Senior Customer Success Manager