Senior Customer Success Manager

Bell Media

Senior Customer Success Manager building strong relationships in digital marketing for home service clients. Fostering customer loyalty and satisfaction through strategic digital campaigns and exceptional service.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $70,000 per yearWebsite

About the role

Key responsibilities & impact

Own and build strong relationships with your clients as a trusted business partner
Drive digital marketing strategies and campaigns for your clients that achieve measurable results
Own and deliver regular monthly business reviews, presenting performance insights and strategic recommendations to client stakeholders
Ensure the timely and successful delivery of our solutions according to the client's desired outcomes
Track and report on key marketing metrics
Proactively communicate internally and externally
Collaborate with sales on renewals, expansions, and upsell opportunities in pursuit of a monthly revenue goal
Maintain accurate and up-to-date client records across internal platforms and CRM tools
Assist with high-priority requests or issue escalations as needed

Requirements

What you’ll need

Bachelor's Degree (B.S./B.A.) Business, Marketing, or Management, or related field.
Three to five years of experience in a customer service role, required.
Having supported clients for SEM, SEO, email marketing, website creation or social network products, required.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a home service organization.
Proven knowledge of and experience working within the home services industry
Knowledge of all Digital Marketing channels including SEO, SEM, Facebook, Instagram, Display, email marketing and web design
Ability to deliver client-focused solutions based on customer needs
Strong interpersonal skills and the ability to problem solve with customers and internal stakeholders
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Great attitude, and remarkable ability to build rapport in the initial conversation and throughout client lifecycle
High competency to move between software platforms to complete tasks
Proven knowledge of digital marketing solutions
Ability to analyze and report on marketing data
Ability to work in a fast paced environment

Benefits

Comp & perks

Group Health Insurance, including Medical, Dental, and Vision
Flexible Vacation Policy
401k Retirement w/ company matching
Supplemental Benefits (i.e. STD, LTD, Life)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SEOSEMemail marketingweb designdigital marketingmarketing metricsdata analysisclient-focused solutionspresentation skillsnegotiation skills

Soft Skills

interpersonal skillsproblem solvingcommunication skillslistening skillsrapport buildinginfluencecollaborationadaptabilitycustomer servicepresentation

Certifications

Bachelor's Degree in BusinessBachelor's Degree in MarketingBachelor's Degree in Management