Belkins

Account Manager

• Owning 10–15 client accounts simultaneously: communication, health, risk management, retention, and upsells.
• Building high-level outbound omnichannel strategies for each client. Ensure smooth performance, identify blockers, and suggest rectification strategies.
• Running 3–4 client calls per day. Status updates, strategy sessions, difficult conversations, and showing up fully to every one of them.
• Leading the internal pod (which consists of SDRs, Delivery Lead, Content Specialist) toward client KPIs, not just reporting on them.
• Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues.
• Balancing individual and team KPIs (50%/50%) and being accountable for both.

Account Strategist – Account Manager