Helpdesk System Administrator

Belkins

Helpdesk System Administrator managing hardware lifecycle and providing IT support for Belkins Group. Hands-on role in a fully remote team with exposure to various IT tools.

Posted 7/10/2026full-timeRemote • 🇺🇦 UkraineMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing the corporate hardware lifecycle, including procurement, device setup, and helpdesk support. Capable of handling onboarding and offboarding processes while ensuring effective communication in English and Ukrainian.

Highest-signal resume keywords

MacOS ProficiencyHelpdesk SupportNetworking FundamentalsSelf-OrganizationEnglish Communication (B1-B2)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Device SetupInventory ManagementAccess ControlTroubleshootingPhishing Prevention

Soft Skills

CuriositySelf-Organization

Tools & Technologies

Apple Business ManagerMDMZoho Desk

Industry Keywords

Hardware Lifecycle ManagementOnboardingOffboardingAccess AuditsIT Processes

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members
Handling the technical side of onboarding and offboarding — accounts, access, equipment
Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian
Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team
Supporting security basics — access control, phishing prevention, employee training
Documenting your work and keep improving our IT processes and knowledge base

Requirements

What you’ll need

Are a confident macOS user, curious about the Apple ecosystem, and eager to learn (advanced skills not required)
Have some hands-on IT experience — helpdesk, internship, or a technical degree
Communicate in English at B1–B2 — many of our users and suppliers are English-speaking
Know networking fundamentals (OSI model, protocols, possible security problems) and troubleshoot systematically
Are self-organized — you'll plan your own day and prioritize requests yourself

Benefits

Comp & perks

Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise.
Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you’re most productive. Our flexible hours help you stay agile and focused.
Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp.
Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being.
Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.
Global Sync: We align with U.S. holidays to keep our global teams in sync.
Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.