Belay Diagnostics

Analyst

• Support clinical testing by performing essential data analysis, variant interpretation and reporting functions
• Interpret somatic and cfDNA sequence variants from patient samples to determine their clinical significance
• Evaluate variant function, potential clinical impact and genotype-phenotype relationships using scientific literature and available genomic tools
• Write clear, communicable reports based on test results
• Perform quality control of variant and clinical analysis, interpretations and completed reports
• Troubleshoot dynamic and spontaneous issues related to job function
• Assist in resolution of technical problems in accordance with laboratory policies and procedures

Clinical Genomics Analyst

Account Manager

• Partner closely with the territory BDE to develop and execute account-level strategies that drive Belay test volume growth at high-priority hospital and health system customers
• Serve as the primary post-onboarding point of contact for strategically important accounts, owning the day-to-day relationship and ensuring a consistently exceptional customer experience
• Build and maintain strong working relationships with laboratory leadership, lab directors, pathologists, clinical laboratory scientists, and support staff at target accounts
• Collaborate with clinical care teams — including nursing, case management, and neuro-oncology coordinators — to ensure Belay testing is integrated into relevant care pathways and ordering workflows
• Identify and address barriers to test utilization by working cross-functionally with Belay’s operations, lab, and market access teams to resolve issues quickly and effectively
• Monitor account-level testing trends and proactively develop action plans to address volume gaps, underutilization, or workflow inefficiencies
• Conduct regular business reviews with key stakeholders at priority accounts to communicate performance metrics, reinforce clinical value, and identify opportunities for growth
• Work closely with Belay’s laboratory and operations teams to ensure specimen logistics, requisition processes, and result delivery are optimized for each account
• Support the BDE in transitioning newly onboarded accounts by executing the hand-off checklist and assuming ownership of the ongoing customer relationship
• Maintain accurate and complete documentation of all customer interactions, account intelligence, and action items in the Company’s CRM platform
• Communicate relevant competitive intelligence, market dynamics, and customer feedback to the BDE and senior leadership on an ongoing basis
• Actively contribute to the continuous improvement of Belay’s commercial and operational processes by surfacing insights gathered from customer interactions
• Represent Belay Diagnostics at relevant local and regional professional events, tumor boards, and institutional meetings as appropriate
• Operate with a high degree of responsiveness, urgency, and professionalism when addressing customer-facing issues or internal escalations
• Be responsive and nimble when dealing with the demands of both internal and external customers and partners
• Work products must be delivered in a timely and professional manner

Customer Support

• Serve as the primary point of contact between ordering providers, the business development team, and the laboratory; facilitate clear, timely communication across all parties to ensure orders move efficiently from submission to result.
• Handle inbound patient questions with professionalism and compassion; navigate complex situations involving test status, logistics, and care coordination.
• Track and follow up on incomplete or missing order requirements; coordinate with providers and clinical staff to obtain necessary documentation before specimen processing is delayed.
• Support specimen intake and logistics workflows, ensuring chain of custody and any collection or shipping issues are promptly resolved.
• Maintain accurate records across CRM and operational systems; ensure communication history, and issue resolution are documented consistently and completely. Including SOPs and Compliance Responsibilities.
• Partner with the business development team to resolve account-level issues, communicate provider feedback, and support onboarding of new accounts.

Clinical Genomics Analyst

Account Manager

Customer Service Representative