Customer Service Representative

Belay Diagnostics

Customer Service Representative coordinating patient and provider experiences in a clinical lab environment. Handling inquiries and logistics to ensure efficient communication and order processing.

Posted 6/25/2026full-timeChicago • Illinois • 🇺🇸 United StatesJunior💰 $55,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact between ordering providers, the business development team, and the laboratory; facilitate clear, timely communication across all parties to ensure orders move efficiently from submission to result.
Handle inbound patient questions with professionalism and compassion; navigate complex situations involving test status, logistics, and care coordination.
Track and follow up on incomplete or missing order requirements; coordinate with providers and clinical staff to obtain necessary documentation before specimen processing is delayed.
Support specimen intake and logistics workflows, ensuring chain of custody and any collection or shipping issues are promptly resolved.
Maintain accurate records across CRM and operational systems; ensure communication history, and issue resolution are documented consistently and completely. Including SOPs and Compliance Responsibilities.
Partner with the business development team to resolve account-level issues, communicate provider feedback, and support onboarding of new accounts.

Requirements

What you’ll need

1-3 years of experience in a clinical, healthcare operations, or medical customer service setting
Demonstrated ability to manage complex, multi-party workflows in a fast-paced environment
Basic Knowledge of medical terminology, medical billing, and insurance; clinical laboratory experience preferred
Strong written and verbal communication skills; comfortable interacting with both clinical and non-clinical audiences
Proficiency with CRM and service ticketing systems; HubSpot experience a plus
Proficiency with Microsoft Office and Google Workspace; comfort with data tracking and reporting
High school diploma or equivalent required; bachelor’s degree preferred
Highly organized with strong attention to detail and the ability to manage multiple open issues simultaneously
Fluency in Additional Languages is a plus

Benefits

Comp & perks

Annual Salary Base Starts at $55k plus benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical terminologymedical billinginsuranceclinical laboratory experiencedata trackingreporting

Soft Skills

communicationprofessionalismcompassionorganizational skillsattention to detailability to manage multiple issues

Certifications

high school diplomabachelor's degree