Account Manager

Belay Diagnostics

Account Manager responsible for expanding Belay Diagnostics' presence in high-volume hospital accounts. Collaborating with internal teams to enhance customer experience and testing integration.

Posted 7/2/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 per yearWebsite

About the role

Key responsibilities & impact

Partner closely with the territory BDE to develop and execute account-level strategies that drive Belay test volume growth at high-priority hospital and health system customers
Serve as the primary post-onboarding point of contact for strategically important accounts, owning the day-to-day relationship and ensuring a consistently exceptional customer experience
Build and maintain strong working relationships with laboratory leadership, lab directors, pathologists, clinical laboratory scientists, and support staff at target accounts
Collaborate with clinical care teams — including nursing, case management, and neuro-oncology coordinators — to ensure Belay testing is integrated into relevant care pathways and ordering workflows
Identify and address barriers to test utilization by working cross-functionally with Belay’s operations, lab, and market access teams to resolve issues quickly and effectively
Monitor account-level testing trends and proactively develop action plans to address volume gaps, underutilization, or workflow inefficiencies
Conduct regular business reviews with key stakeholders at priority accounts to communicate performance metrics, reinforce clinical value, and identify opportunities for growth
Work closely with Belay’s laboratory and operations teams to ensure specimen logistics, requisition processes, and result delivery are optimized for each account
Support the BDE in transitioning newly onboarded accounts by executing the hand-off checklist and assuming ownership of the ongoing customer relationship
Maintain accurate and complete documentation of all customer interactions, account intelligence, and action items in the Company’s CRM platform
Communicate relevant competitive intelligence, market dynamics, and customer feedback to the BDE and senior leadership on an ongoing basis
Actively contribute to the continuous improvement of Belay’s commercial and operational processes by surfacing insights gathered from customer interactions
Represent Belay Diagnostics at relevant local and regional professional events, tumor boards, and institutional meetings as appropriate
Operate with a high degree of responsiveness, urgency, and professionalism when addressing customer-facing issues or internal escalations
Be responsive and nimble when dealing with the demands of both internal and external customers and partners
Work products must be delivered in a timely and professional manner

Requirements

What you’ll need

Bachelor’s degree with 3+ years of experience in laboratory diagnostics, oncology, or clinic-adjacent role within a hospital setting (e.g. RN, Lab Tech, Clinical Coordinator)
Relevant experience working within or selling into hospital laboratory, pathology, or clinical operations environments strongly preferred
Familiarity with laboratory workflows, specimen handling processes, and the operational dynamics of hospital-based laboratory departments
Experience interacting with laboratory personnel, including support staff and laboratory directors
Strong interpersonal and communication skills with a proven ability to build credibility and trust with clinical, laboratory, and administrative personnel
Ability to articulate the clinical and economic value of specialized laboratory testing to diverse audiences
Familiarity with CRM platforms, Microsoft Excel, and standard business applications
Demonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously across a defined territory
Must be willing to travel overnight

Benefits

Comp & perks

Medical
Dental
Vision
Life
Long-Term Disability
401(k) program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Laboratory WorkflowsSpecimen Handling ProcessesClinical Value ArticulationAccount ManagementPerformance Metrics Analysis

Soft Skills

Strong Interpersonal SkillsOrganizational SkillsResponsivenessProfessionalism