Bel

IT Specialist

Bel

full-time

Posted on:

Location Type: Office

Location: Brookings • South Dakota • United States

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Tech Stack

AndroidAzureDNSiOSTCP/IPVMware

About the role

  • Support and maintain Infrastructure Technologies in the Brookings plant according to BEL group standards
  • Install, Configure, and Support network technologies such as Cisco switches and Meraki access points
  • Install and configure PC hardware and software across various devices (desktops, laptops, tablets, printers, etc.)
  • Troubleshoot and resolve technical issues related to computer systems, hardware, network, and software
  • Respond to inquiries via phone, email, messaging, and in-person; provide clear, friendly communication and follow-up
  • Provide training to coworkers on new products and services, including troubleshooting techniques and best practices
  • Onboard new hires: provision computers & peripherals; maintain accurate asset inventory
  • Monitor systems and network performance; use monitoring tools to identify and resolve issues proactively
  • Oversee new and existing equipment, hardware, and software upgrades; validate changes in coordination with plant operations
  • Plan and execute projects to deliver results on time and with high quality
  • Participate in evaluation and implementation of vendor-supplied software and hardware
  • Assist in deploying or upgrading switches, access points, servers, and related hardware
  • Maintain up-to-date diagrams of network and server topology for the Brookings site
  • Create and maintain IT operational documents: instructions, guidelines, reference sheets, etc.
  • Interface with vendors for contract support and warranty repairs
  • Collaborate with IS Project Managers, plant engineering, and global IT teams; escalate issues appropriately
  • Interact with Bel Group global IT Teams. Escalate and redirect issues beyond purview or expertise to next level
  • Follow Good Manufacturing Practices, safety rules, food safety procedures, environmental and sanitation protocols as applicable to plant operations

Requirements

  • 3+ years’ experience in IT support, service desk, desktop support, or IT operations
  • Degree in Information Technology or equivalent experience appreciated
  • Experience with Active Directory, O365 and Azure environments, including Teams, Outlook, Office Apps, and Endpoint Manager (Intune) a plus
  • Strong interpersonal and communication skills; ability to explain technical topics to non-technical audiences
  • Customer-service mindset; patient, responsive, and reliable follow-through
  • Windows, Microsoft 365/Office Apps, Active Directory basics
  • Network fundamentals and troubleshooting (DHCP, DNS, TCP/IP); exposure to Cisco/Meraki
  • Printer support, mobile device support (iOS/Android), and basic telephony administration
  • Foundational virtualization concepts (VMware)
  • Time management, prioritization of multiple tasks, robust documentation habits
Benefits
  • Equal employment opportunity employer
  • Recruiting, hiring and promoting people with disabilities and veterans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportdesktop supportnetwork technologiesCisco switchesMeraki access pointsActive DirectoryO365AzureWindowsVMware
Soft Skills
interpersonal skillscommunication skillscustomer-service mindsetpatienceresponsivenessreliabilitytime managementprioritizationdocumentation habits
Certifications
degree in Information Technology