Behaviorally

Customer Success Manager

• Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights
• Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery
• Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions)
• Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact
• Translate findings into compelling narratives that inform high-level business decisions
• Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles
• Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability
• Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation

Director, Customer Success

• Build and expand executive-level relationships with senior decision makers at top global brands
• Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue
• Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions)
• Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles
• Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions
• Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally’s long-term direction
• Build an industry presence as a recognized voice in shopper and packaging insights

Vice President, Customer Success

Manager

• Oversee end-to-end research execution (Quant, Qual) from kick-off through delivery, ensuring timelines, budgets, and objectives are met.
• Ensure quality across all deliverables by reviewing questionnaires, guides, data outputs, and reports; log and track any errors to drive continuous improvement.
• Translate findings into clear, actionable insights and present them compellingly, demonstrating knowledge of methodologies and linking results to client strategy.
• Balance and prioritize multiple projects, managing progress and meeting overlapping deadlines.
• Mentor and support junior team members, fostering professional development and ensuring the highest quality standards.
• Coordinate with internal teams and external vendors to keep initiatives on track, while setting up projects in internal systems and briefing execution teams.
• Participate in client calls to advise on solutions and ensure projects deliver actionable outcomes.
• Proactively engage client contacts by sharing updates (e.g., industry news, new methodologies) and maintaining strong relationships.

Insights Manager

Project Manager

• Lead the cost control team and manage workload across projects to hit timelines and budgets (spot budget and margin risks early)
• Negotiate vendor rate cards and ad hoc project pricing
• Resolve vendor issues quickly (delays, quality concerns, invoice discrepancies, missing documentation)
• Review the monthly project plan to identify opportunities to optimize timing, sequencing, and resourcing to support business goals.
• Maintain the vendor pool to match business needs, including niche audiences and markets (primary + backup coverage)
• Drive process improvement: simplify workflows, improve speed, and adopt tools/systems that reduce manual work
• Own recurring reporting: Spend, budget vs actual, margin variance, and team throughput
• Power BI dashboards for vendor performance and spend trends

Director, Customer Success

Vice President, Customer Success

Insights Manager

Project Management Team Lead